Associate Director | GBS Strategy & Ops | Bengaluru | Finance Transformation
• Job requisition ID : 104049
• Location: Bengaluru
• Entity: Deloitte Touche Tohmatsu India LLP
The team
Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P
Your work profile
GBS Strategy & Business Case Development
- Lead GBS strategy and business case development, aligned to enterprise transformation objectives
- Develop investment-grade value cases covering cost, productivity, talent, risk, scalability, and long-term operate considerations
- Support location strategy, workforce planning, and feasibility assessments aligned to evolving talent and regulatory landscapes
- Collaborate with global Deloitte teams and specialist functions to ensure GBS strategies align with broader enterprise, technology, finance, and operate agendas
Target Operating Model & Capability Design
- Design and execute future-ready Target Operating Models (TOMs) for GBSs, including:
- Governance and service ownership models
- Hybrid sourcing strategies (in-house, managed services, ecosystem partners)
- Capability- and CoE-led delivery models
- Enable clients to move from transactional shared services to capability-driven, operate-ready GBSs
- Work closely with Deloitte Technology, Digital, and Industry teams to embed cross-functional capabilities into GBS designs
End-to-End Transition, Scale-Up & Operate
- Lead multi-functional GBS/ Outsourcing transitions and expansions across Finance, HR, Procurement, IT, Legal, Analytics, and Digital
- Oversee knowledge transfer, stabilization, performance management, and service maturity uplift
- Support the design and implementation of operate and managed services models, ensuring sustained performance post-transition
- Coordinate delivery across multiple Deloitte member firms and geographies to ensure seamless execution
Digital, Analytics & AI Enablement
- Embed process mining, BI, and advanced analytics into GBS design, governance, and performance management
- Partner with digital, AI, and cloud teams to enable:
- Automation of service delivery
- Insight-driven decision-making
- AI-enabled GBS operating models
- Leverage Deloitte’s global digital and analytics ecosystem to bring leading practices and innovation to clients
Stakeholder & Change Leadership
- Act as a trusted advisor to C-suite and senior global stakeholders
- Lead change management across geographies, cultures, and functions
- Drive adoption of new operating models, ways of working, and digital capabilities
- Navigate complex, multi-stakeholder environments involving client leadership and cross-Deloitte teams
Practice Growth & Market Development
- Support RFI/RFP responses, solution design, and deal shaping for GBS engagements, including transform-and-operate opportunities
- Contribute to thought leadership, IP development, and market propositions in the GBS space
- Build, coach, and develop high-performing teams within the GBS Advisory practice
- Collaborate with Partners and teams across Deloitte member firms to pursue and deliver large, multi-competency GBS engagements
Note : This role involves extensive domestic and international travel.
Required Skills
- 9+ years of consulting or transformation experience
- Bachelor’s degree from Tier 1 college/ Chartered Accountant; Masters/ MBA preferred
- Proven experience leading end-to-end GCC programs, including strategy, operating model design, transition, scale-up, and/or operate
- Deep expertise in operating model design, governance frameworks, and service delivery models
- Experience leading multi-functional GCC transitions across corporate functions
- Strong stakeholder management skills, including C-suite and global leadership engagement
- Demonstrated ability to work effectively across multiple functions, service lines, and geographies in a global consulting environment
- Solid understanding of location strategy, workforce planning, and investment modeling
- Experience managing large teams (20+ members) across complex transformation programs
- Demonstrated contribution to business development, including RFPs, solutioning, and deal support
· Proficient user of Microsoft suite (advanced Excel, PowerPoint and Word)
· Experience in executing technology led transformation programs
· Ability to develop point of views and support in thought leadership
· Expertise in one or more shared services functions such as Finance, HR, Procurement, IT operations/ processes
· Exposure to vendor management strategy and operations is a plus
· Ability to act as a subject matter expert in relevant areas – solutions/ functions/ sectors
· Possessed leadership qualities and the ability to mentor consultants and junior team members
· Exposure to technologies such AWS, Azure, Data Analytics, Automation and Engineering tools is a plus