Global Tax and Legal Operate PMO
Project Management Professional – Specialist Assistant Manager
Become an integral member of the Global Tax & Legal Operate core team by driving day-to-day PMO operations, managing team deliverables, and supporting the effective execution of strategic programs and business priorities. This role requires strong operational oversight, stakeholder coordination, people management, and the application of sound project management methodologies to enable smooth and efficient operations.
The Assistant Manager will act as the central owner of key PMO workstreams and will be accountable for delivery quality, prioritization, stakeholder alignment, process improvement, and oversight of junior team members. The selected candidate will be expected to take full ownership of assigned workstreams from planning through final output, while ensuring deadlines, quality standards, and leadership expectations are consistently met.
What you’ll do
Support the Global Tax & Legal Operate core team with a variety of program management responsibilities, including PMO operations, governance, leadership reporting, workstream coordination, and operational improvement.
Key responsibilities include:
- § Understand the overall Operate business model (AIO) and align with Global Tax & Legal strategy and goals.
- § Maintain oversight of day-to-day PMO operations and ensure consistent execution of core activities across ongoing programs and initiatives.
- § Drive alignment across workstreams by coordinating with team members and stakeholders to ensure timely delivery against project plans and operational priorities.
- § Apply and reinforce agreed project management methodologies, governance standards, and operating procedures to support smooth execution.
- § Manage the setup, planning, tracking, and follow-through for key Operate meetings, governance forums, and action items.
- § Review, consolidate, and communicate program status, risks, dependencies, and decisions for leadership and stakeholder audiences.
- § Oversee the collection and analysis of program management data to support reporting, planning, and decision-making.
- § Support tracking and analysis of pipeline data and related activities to ensure accuracy, consistency, and completeness.
- § Monitor Jupiter and related local CRM systems to maintain Operate pipeline data hygiene and reporting quality.
- § Support the preparation of reports and insights for DTTL and Global Tax & Legal leadership related to Operate business performance and sales engine activities.
- § Contribute to the planning and follow-on actions for the Operate deal desk and global DRB activities.
- § Support analysis and reporting required for the Operate budget and member firm chargeback program.
- § Maintain and enhance PMO documentation, templates, trackers, SOPs, and repository content to improve team efficiency and continuity.
- § Identify opportunities to streamline workflows, reduce duplication, and improve operational effectiveness through structured process improvement approaches.
- § Manage one or more operational activities within the team and ensure deliverables meet quality, timeliness, and stakeholder expectations.
- § Supervise, coach, and review the work of junior team members; provide guidance, feedback, and support for their development.
- § Coordinate task allocation, monitor progress, and help resolve delivery issues or bottlenecks across the team.
- § Support special projects and strategic initiatives as needed.
Full workstream ownership responsibilities
- § Own the end-to-end newsletter publication support, including outreach planning, subscriber list maintenance, template standardization, content collection, content updates, editorial review, formatting, review-call coordination, testing, and publication.
- § Own the end-to-end progress report process, including templates, reminders, delegate coordination, content consolidation, executive summary drafting, review management, and final publication.
- § Own the end-to-end accomplishments reporting process, including the drafting, design, review, and publication of fiscal year-end business accomplishments and other recurring accomplishment updates.
- § Own the governance and accuracy of funding management artifacts, including the TL Operate Funding Tracker, SIC (Strategic Investment Committee) Funding Tracker, Deal Desk Tracker, TL Operate Funding Dashboard, SPT (Strategic Pursuit Tracker), and related reporting outputs.
- § Oversee Jupiter and related CRM tools tagging, deal follow-ups, and data hygiene, including coordination with pursuit teams on missing Jupiter IDs, legacy deals without outcomes, and qualifications updates.
- § Lead validation activities for finance decks and SIC (Strategic Investment Committee) monthly reports to ensure completeness, consistency, and accuracy across reporting sources.
- § Direct the identification, drafting, and review coordination of GO (Global Operate) and SIC (Strategic Investment Committee) win stories in partnership with pursuit teams.
- § Manage the win/loss survey process and associated tracker, ensuring timely follow-ups and reliable reporting outputs.
- § Provide PMO support and coordination leadership for TOM (Target Operating Model) centralization initiatives, including Africa and Europe centralization workstreams.
- § Support and oversee Advisory – Operate workstream management, including LEP/LTP identification for top clients, leadership-call participation, MOM preparation, action-log governance, and tracker maintenance.
- § Oversee asset management reporting, ensuring current and in-flight asset trackers are updated through effective coordination with regional POCs.
- § Drive standardization and continuous improvement across recurring reporting, communications, and governance workstreams through better templates, SOPs, automation opportunities, and quality controls.
The ideal candidate should demonstrate strong competence in the following areas:
- § Customer and leadership service orientation with a focus on stakeholder needs and tangible outcomes.
- § Strong interpersonal and behavioral skills, with the ability to collaborate effectively across global and cross-functional teams.
- § Excellent verbal and written communication skills; ability to use clear, concise, and neutral language to convey messages logically and effectively.
- § Strong analytical and problem-solving skills, with the ability to structure, organize, and synthesize qualitative and quantitative data into meaningful insights.
- § Strong relationship-building skills and the ability to gain support and commitment from others, even without formal authority.
- § Ability to manage multiple priorities, maintain oversight of deliverables, and perform effectively in a fast-paced global business environment.
- § Strong ownership mindset with the ability to drive work independently and ensure timely closure of tasks and action items.
- § Consultative mindset and the ability to advise leadership and stakeholders on operational priorities, risks, and improvement opportunities.
- § Forward-thinking and proactive attitude with a focus on continuous improvement and innovation.
- § Strong people-management capability, including task coordination, coaching, and reviewing work for quality and consistency.
- § Strong editorial judgment and the ability to convert fragmented inputs into polished, leadership-ready outputs.
- § Ability to work under strict deadlines, prioritize effectively, and adhere to internal quality assurance processes.
QUALIFICATIONS
Assistant manager with 5 - 7 years of experience in supporting program management, PMO operations, business analysis, marketing communications or related business support activities.
Education and experience:
§ Bachelor’s Degree/BE/MBA in marketing, communications, business administration, project management or related fields.
§ Certification in Project Management (PMP / CAPM, / PRINCE2 / CSM or equivalent).
§ Experience in supporting global stakeholders and managing operational or program workstreams in a matrixed environment.
§ Prior experience in team coordination or people management is preferred.
Required:
§ Proficiency in Microsoft Office, Power Point, Word, and Excel.
§ Strong communication, writing, and editing skills.
§ High attention to detail, strong collaboration skills and strong relationship building/management skills needed.
§ Experience with project management practices, governance, status reporting, RAID tracking, and meeting management.
§ Ability to manage day-to-day operations while balancing strategic and execution-oriented responsibilities.
§ Experience in maintaining documentation, SOPs, trackers, and reporting artifacts.
§ Working knowledge of project management methodologies such as Agile, Waterfall, or hybrid delivery models.
§ Ability to review, refine, and quality-check outputs prepared for leadership stakeholders.
§ Ability to manage multiple recurring deadlines and coordinate across pursuit, finance, operations, and regional stakeholders.
Good to Have:
§ Power BI
§ Power Query
§ Power Automate
§ VBA
§ Practical knowledge of AI / Agentic AI solutions, including experience identifying, configuring, or deploying automation or intelligent agent use cases to improve efficiency, reduce operational redundancies, optimize resource utilization, and support cost optimization.
Location: Hyderabad
Shift Timings: 11 AM – 8 PM
Our Purpose:
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture:
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about Life at Deloitte.
Professional development:
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to Help You Thrive:
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Corporate citizenship:
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
Recruiting tips:
From developing a standout resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.