Associate Director | Oracle Fusion Maintainence Cloud | Bengaluru | Oracle
• Job requisition ID : 105405
• Location: Bengaluru
• Entity: Deloitte Touche Tohmatsu India LLP
The team
Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P
Your work profile
Global Process Ownership (GBS Model)
- Own and govern the global Order to Cash process across all regions served by GBS, including:
- Order Management
- Credit & Risk Management
- Billing & Invoicing
- Accounts Receivable
- Cash Application
- Dispute, Deductions, and Collections
- Interface with Record‑to‑Report and Revenue Accounting
- Define and enforce end‑to‑end global process standards, controls, SLAs, OLAs, and KPIs.
- Drive process consistency while supporting regional statutory and business requirements.
Oracle Fusion Functional Leadership
- Serve as the GBS functional owner for O2C within Oracle Fusion.
- Partner with IT, ERP CoE, and system integrators to:
- Lead global Oracle Fusion O2C implementations, migrations, and enhancements.
- Drive harmonization of configurations across regions.
- Ensure scalable, compliant, and standardized system design.
- Own business requirement documentation, testing strategy, and user adoption for GBS teams.
GBS Service Delivery & Performance Management
- Drive service excellence across global delivery centers.
- Establish and track key metrics such as:
- DSO and overdue AR
- Billing accuracy
- First‑pass yield
- Dispute cycle time
- Cash application rates
- Lead root‑cause analysis and corrective action plans for service gaps.
- Ensure robust governance structures, cadence reviews, and escalation management.
Transformation & Continuous Improvement
- Lead GBS transformation initiatives, including:
- Process re‑engineering
- Centralization / migration of activities into shared services
- Automation, RPA, workflow, and self‑service enablement
- Identify opportunities to simplify, digitize, and optimize O2C processes at scale.
- Drive benefits realization through productivity, cost, and cash improvements.
Program & Project Management
- Lead complex, multi‑region finance and ERP transformation programs.
- Manage end‑to‑end delivery including scope, timelines, risks, dependencies, and change management.
- Ensure alignment between business objectives, GBS strategy, and execution.
Stakeholder & Executive Engagement
- Act as a key process advisor to global business leaders and US‑based stakeholders.
- Balance business expectations with GBS efficiency and standardization goals.
- Communicate clearly with senior leadership on performance, risks, and roadmap.
People Leadership & Capability Building
- Lead and develop global process SMEs, regional leads, and GBS teams.
- Build a strong talent pipeline within O2C, including upskilling on Oracle Fusion and digital tools.
- Foster a culture of accountability, continuous improvement, and customer focus.