T&T_Customer_M&C - Manager | Adobe Experience Manager (AEM) | Mumbai

T&T_Customer_M&C - Manager | Adobe Experience Manager (AEM) | Mumbai
• Job requisition ID : 108406 
• Location: Mumbai
• Entity: Deloitte Touche Tohmatsu India LLP 

The team

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Key Responsibilities:

• We are looking for a skilled Adobe Experience Platform (AEP) / Adobe Journey Optimizer (AJO) Developer with 7-10 years of experience in marketing technology and customer data platforms. The candidate will be responsible for architecting, implementing, and optimizing real-time customer data solutions and cross-channel journey orchestration within the Adobe ecosystem.
• This role requires strong hands-on expertise, solution design capability, and the ability to work closely with business and marketing stakeholders.
• Design and implement scalable solutions using Adobe Experience Platform (AEP).
• Develop, configure, and optimize cross-channel journeys using Adobe Journey Optimizer (AJO).
• Design XDM schemas, datasets, identity namespaces, and Real-Time Customer Profiles.
• Good SQL handson
• Strong knowledge of XDM modelling, identity graphs, profile datasets, and activation workflows.
• Implement real-time event-based triggers and streaming ingestion.
• Build complex audience segments and activate them across channels (Email, SMS, AJO Web Channel).
• Integrate AEP/AJO with CRM, CDP, and third-party systems via APIs.
• Develop reusable templates, content fragments, and personalization logic.
• Collaborate with data engineering teams for batch and streaming data ingestion.
• Perform solution testing, debugging, monitoring, and performance tuning.
• Ensure compliance with data governance, security, and privacy standards.
• Mentor junior developers and provide technical guidance.
• Participate in solution design discussions and architecture reviews.
• Handson in AEP Platform APIa

Required Skills & Qualifications:

• 7-10 years of overall IT experience with 7+ years in Adobe Experience Cloud.
• Strong hands-on experience with:
• XDM schema modeling
• Identity Service & Profile Service
• Segmentation Service
• Real-Time CDP concepts
• Journey orchestration in AJO
• Experience with Adobe Web SDK / Edge Network implementation.
• Strong knowledge of REST APIs, JSON, and event-driven architecture.
• Experience in integrating with CRM systems (e.g., Salesforce).
• Working knowledge of SQL and data transformation concepts.
• Experience with Adobe Tags (Launch).
• Understanding of customer data governance and privacy frameworks (GDPR, CCPA).
• • Strong debugging and troubleshooting skills.

Preferred Qualifications:

• Adobe certification in AEP or AJO.

Key Competencies:

• Analytical & problem-solving skills
• Excellent stakeholder communication
• Ability to work in Agile/Scrum environments 

Location and way of working:

• Base location: Mumbai
• Education: Professional Qualification - B.E./B.Tech/MCA/MBA/MS
• This profile involves occasional travelling to client locations.
• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.