Delivery Manager | S&P - GCC/Operate | Mumbai | Supply Chain & Network Operations
• Job requisition ID : 109311
• Location: Mumbai
• Entity: Deloitte Touche Tohmatsu India LLP
Delivery Manager| Mumbai | S&P – GCC Operate
The team
Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P
Your work profile
Manager will be responsible for overall ownership and delivery of activities within Procurement and Purchasing function/process, (for e.g., Invoice Processing, Vendor Management, Accounts Payable, Purchasing, PO Processing (Creation and placement), Change Request, Management Reporting, Analysis, Customer Support / Vendor Support - Voice calling
Key responsibilities for the Manager will include:
• Seamless delivery of Procurement activities/sub-processes/processes
• Reporting to senior internal and client stakeholders (per cadence/as required)
• Ensuring adherence to delivery SLAs / KPIs
• Overall leadership of Procurement team (~35 team members)
- Own & manage the delivery of Procurement activities on a day-to-day basis.
- Reviews and approve transactions, as required by process workflows.
- Monitor volumes and other key metrics to track performance against SLA / KPIs
- Regular review of process documentation (SOPs, process maps and desktop procedures) and ensuring regular updates with any process changes
- Lead resolution of risks / issues and reports to Procurement ‘Tower Lead’ periodically on escalations required
- Function as a functional expert for the client and deliver valuedriven transformation of Procurement processes using advanced tools & technology.
- Function as a change champion and drive change management for transformational initiatives.
- Convene governance meetings with relevant stakeholders as per governance cadence. • Review process performance with relevant stakeholders. • Ensure on-time escalation of issues to relevant stakeholders and senior leadership (as required) and mitigation of issues and risks reported by stakeholders.
- Build relationships with internal and client stakeholders. • Overall resource & performance management for team • Actively drive hiring of junior practitioners • Client interfacing skills
Key skills required
- 10+ years of relevant work experience
- Advanced knowledge /subject matter expertise of Procurement processes and applications
- S2C and Strategic Sourcing process knowledge
- Excellent client and stakeholder management skills
- Effective communication, problem solving and analytical skills
- Experience in MS Office suite, ERPs (SAP, ORACLE), Sourcing tools (COUPA, Ariba, Ivalua etc.)
- B. Com / BBA / BMS or similar three-year graduate course
- M.Com / MBA or similar two year post graduate course