T&T| Customer| S&S| Salesforce| Analyst| Bangalore
• Job requisition ID : 109348
• Location: Bengaluru
• Entity: Deloitte Touche Tohmatsu India LLP
The team
Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer
Your work profile
As an Analyst in our Consulting team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations. You’ll:
- Takes responsibility for own work or workstream meeting engagement/project objectives and Deloitte quality standards
- Develop solution using Salesforce configure and customization features.
- Proactively identifies workstream risks and issues; resolves them or escalates to engagement/account leadership
- Identifies opportunities to improve the efficiency and effectiveness of key processes within a business function
- Builds knowledge in a sector by contributing to relevant firm initiatives and eminence, and/or by attending sector conferences
- Applies awareness of global trends to address client needs and enhance recommendations
- Understands the impact of emerging technologies on relevant functions and processes
Key skills required:
- Prior experience in Salesforce mandatorily.
- Extensive experience in solution design, client management, client demo, conducting design & development workshops
- Should have good understanding of Salesforce features like lightening, integration etc and project implementation methodology
- Should have good work experience on Sales cloud or Service cloud or Communities or Salesforce platform or Marketing cloud or Industry clouds.
- Knowledge on Heroku and e-commerce will be a plus.
- Ability to understand requirements and prepare effort estimates and overall system design.
- Should have managed clients and lead a multi member team on the last few projects.
- Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates.
- Aware of implementation best practices on Force.com platform and Salesforce.
- Ability to develop all project related documents like requirement document, system design document, use cases, test plan, training manual etc.
- Handling a team and also responsible for client deliverables.
Desired qualifications:
- Education: Any Graduate
- Relevant 6-9 years of experience in Oracle CX skillsets - CPQ, Sales , Service etc
- Certification: Oracle CPQ Cloud certification