The team

Customer team has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Your work profile

As an Analyst in our Consulting team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations. You’ll:

Takes responsibility for own work or workstream meeting engagement/project objectives and Deloitte quality standards
Develop solution using Salesforce configure and customization features.
Proactively identifies workstream risks and issues; resolves them or escalates to engagement/account leadership
Identifies opportunities to improve the efficiency and effectiveness of key processes within a business function
Builds knowledge in a sector by contributing to relevant firm initiatives and eminence, and/or by attending sector conferences
Applies awareness of global trends to address client needs and enhance recommendations
Understands the impact of emerging technologies on relevant functions and processes

Key skills required:

Prior experience in Salesforce mandatorily.
Extensive experience in solution design, client management, client demo, conducting design & development workshops
Should have good understanding of Salesforce features like lightening, integration etc and project implementation methodology
Should have good work experience on Sales cloud or Service cloud or Communities or Salesforce platform or Marketing cloud or Industry clouds.
Knowledge on Heroku and e-commerce will be a plus.
Ability to understand requirements and prepare effort estimates and overall system design.
Should have managed clients and lead a multi member team on the last few projects.
Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates.
Aware of implementation best practices on Force.com platform and Salesforce.
Ability to develop all project related documents like requirement document, system design document, use cases, test plan, training manual etc.
Handling a team and also responsible for client deliverables.

Desired qualifications:

Education: Any Graduate
Relevant 6-9 years of experience in Oracle CX skillsets - CPQ, Sales , Service etc
Certification: Oracle CPQ Cloud certification

Location and Way of working:

Base location: PAN India
Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.

Your role as an Analyst:

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Senior Executive across our organization must strive to be:

Inspiring - Leading with integrity to build inclusion and motivation.
Committed to creating purpose - Creating a sense of vision and purpose.
Agile - Achieving high-quality results through collaboration and Team unity.
Skilled at building diverse capability - Developing diverse capabilities for the future.
Persuasive / Influencing - Persuading and influencing stakeholders.
Collaborating - Partnering to build new solutions.
Delivering value - Showing commercial acumen
Committed to expanding business - Leveraging new business opportunities.
Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization.
Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities.
Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s)
Managing change - Responding to changing environment with resilience
Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems.
Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte.
Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviors and attitudes to become more inclusive.

T&T | Customer | S&S | Analyst | Salesforce | Bengaluru | Sales & Service

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