The team

Customer team has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Your work profile

Solution Design: Lead the architectural design of Microsoft Dynamics 365 CRM and Power Platform solutions, considering business requirements, system integrations, scalability, and best practices.
Requirements Gathering: Work closely with business stakeholders to understand CRM and business process requirements, translating them into technical solutions.
System Configuration and Customization: Configure and customize D365 CRM an Power Platform components, including entities, forms, workflows, business rules, and integrations, to meet specific business needs.
Integration: Design and implement seamless integrations between D365 CRM, Power Platform, and other enterprise systems, ensuring data consistency and efficient data flow.
Technical Leadership: Provide technical leadership to development teams, guiding them in implementing complex solutions, troubleshooting technical issues, and ensuring high-quality code.
Solution Documentation: Create and maintain comprehensive technical documentation, including architecture diagrams, design specifications, and deployment instructions.
Security and Compliance: Implement security best practices and ensure compliance with data protection regulations, taking measures to safeguard sensitive information.
Training and Support: Train end-users and provide ongoing support to ensure the successful adoption and utilization of CRM and Power Platform solutions.
Stay Current: Stay abreast of industry trends, new features, and updates related to D365 CRM and Power Platform, advising the organization on relevant advancements.
Contribute to pre-sales activities by providing technical insights, participating in solution presentations, and demonstrating expertise to potential clients.

Required skills

Strong expertise in configuring and customizing D365 CRM components, including entities, forms, workflows, and plugins, client site scripting ( JS /TS)
Proficiency in Power Platform components, including Power Apps (Model Driven & Canvas APP) , Power Automate, Power Portal /Power Pages,.
Experience with integrating D365 CRM and Power Platform with other enterprise systems using APIs, connectors, and middleware.
Should have solution deployment exposure through manage/unmanage solution package
Solid understanding of software architecture principles, integration patterns, and data modeling.
Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
Excellent written & verbal communication with both technical and non-technical stakeholders.
Knowledge of agile development methodologies and DevOps practices.

Good to have:

Familiarity with data privacy and security regulations (e.g., GDPR, HIPAA) as they relate to CRM and Power Platform solutions.
Hands on exposure in Custom Pages, Power BI, Power Virtual Agent , ADF , building CICD pipeline would be added advantage ,
Experience with Azure services and cloud-based architectures is a plus.

Desired qualification:

B.Tech / M.Tech or equivalent qualification/experience
Proven experience (9 to 13 years) designing and implementing large scale Microsoft Dynamics 365 CRM and Power Platform solutions. Handling a minimum 10 members Team.
Microsoft certifications such as Microsoft Certified: Dynamics 365 + Power Platform Solution Architect or similar.

Your role as a Manager:

Inspiring - Leading with integrity to build inclusion and motivation.
Committed to creating purpose - Creating a sense of vision and purpose.
Agile - Achieving high-quality results through collaboration and Team unity.
Skilled at building diverse capability - Developing diverse capabilities for the future.
Persuasive / Influencing - Persuading and influencing stakeholders.
Collaborating - Partnering to build new solutions.
Delivering value - Showing commercial acumen
Committed to expanding business - Leveraging new business opportunities.
Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization.
Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities.
Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s)
Managing change - Responding to changing environment with resilience
Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems.
Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte.
Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviors and attitudes to become more inclusive.

T&T | Customer | S&S | Manager | D365 CRM/Power Platform - Technical | Bengaluru

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