Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.
Work You’ll Do
As an Analyst, Functional Transformation on the Government & Public Services ServiceNow team, you will be responsible for supporting transformation initiatives that improve enterprise information technology service delivery for government clients.
- Support functional project activities across planning, analysis, testing, and implementation phases
- Gather, document, and maintain business requirements, process flows, user stories, and functional specifications
- Assist with test planning, test execution, defect tracking, and validation of system changes
- Prepare client deliverables, status updates, training materials, and documentation for project teams and stakeholders
- Coordinate with cross-functional teams to support ServiceNow implementation activities and business process improvements
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
The Team
Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our ServiceNow offering designs, implements, and delivers strategies and technologies to increase the efficient and value delivery by the enterprise IT function.
Qualifications
Required:
- Bachelor’s degree
- 1+ years of experience supporting technology transformation, systems implementation, or process improvement initiatives
- Experience gathering and documenting business requirements, user stories, process flows, or functional specifications
- Experience supporting testing activities, including test case development, execution, and defect tracking
- Experience using Microsoft Excel, Microsoft PowerPoint, and Microsoft Word for analysis and deliverable preparation
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Active TS/SCI with polygraph security clearance required
- Ability to work onsite 100% of the time in Chantilly, VA
Preferred:
- Experience supporting ServiceNow implementation, administration, or configuration activities
- Experience supporting federal, state, local government, or public higher education clients
- Experience preparing training materials or end-user documentation
For individuals assigned and/or hired to work in Virginia, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Virginia and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $76,600 to $127,600.
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