Director, Consumer Industry, Future Organisation – Human Capital, Technology & Transformation

Basic information

Job description

Connect to your Industry

Are you passionate about activating transformation and delivering business outcomes for our Consumer Industry clients, including those in Consumer Products, Retail, Transportation, Hospitality & Services, and Automotive sectors?

Do you look for opportunities to help businesses realise the benefits of implementing new technology by enabling their people to adopt and thrive within new operating model?

Do you look for opportunities to help businesses proactively respond and adopt to change and navigate the evolving landscape that reshapes how they operate and engage with their customers, workforce, and suppliers?

Deloitte’s Future Organisation practice, a core part of our Human Capital offering, is actively recruiting for exceptional leaders with deep industry and technical skills. We are seeking individuals who can strengthen our organisational transformation capability to address our clients’ complex business challenges and create the right operating model conditions for success.

We are looking for a Director that is not only experienced in large-scale change but also possess a deep understanding of Operating Model, Organisation Design, Workforce Strategy, and People Transformation within the unique context of Consumer business. Your expertise will be pivotal in helping us grow, develop our capabilities, and better serve society by shaping the future of work in this dynamic industry.

You will have the opportunity to lead across a range of high-profile Consumer Industry client projects, building on your skills and experience with our market-leading methods, global assets, and tools, all supported by our world-class professional development approach. You will also experience the breadth of what Deloitte offers, working with colleagues across a range of disciplines and drawing on our extensive global network.

Having a positive social impact is at the heart of what we do. We are looking for people who share these values, as well as a passion for positive change that resonates across the consumer landscape and impacts everyday lives.

Connect to your career at Deloitte    

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.  

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity 

Our people are high-calibre professionals, experts in their industry sectors. As a senior leader in our Consumer practice, you are passionate about making an impact in partnership with clients to drive strategic and business outcomes through the delivery of complex transformations.

The Future Organisation practice, together with Transformation Activation form Organisation & Workforce Transformation (OWT) sits within our Human Capital offering – the world’s leading people and organisation transformation business. As part of a practice that brings cutting-edge research and analytics expertise together with deep industry knowledge, you’ll develop transformation and change programmes that are not only innovative but deliver the most positive impact for all. In doing so, you’ll develop trusted, C-suite relationships with senior business stakeholders.

Within this Director role, you will be responsible for bringing your deep industry knowledge, expertise in organisation design and workforce transformation, and broader consulting skills to:

• Lead strategic operating model and organisational design transformations for consumer business clients, guiding them through complex technology-enabled changes, evolving business models, regulatory shifts, M&A and/ or emerging market trends. Drive the realisation of benefits by championing innovative organisation design and operating model transformation approaches that foster exceptional employee experiences and accelerate the adoption of new ways of working across their business value chain.
• Provide strategic counsel to consumer industry clients, addressing their most complex challenges related to market disruption, operational efficiency, and regulatory compliance. Leverage deep industry knowledge and cutting-edge workforce analytics and business analysis to develop and implement innovative, data-driven recommendations that deliver tangible business outcomes.
• Form, lead, drive and oversee multi-disciplinary teams in partnering with clients to solve challenging problems through the end-to-end delivery of strategically significant, large-scale, and complex operating model / organisational design projects and programmes in the Consumer Industry. This includes strategic planning, robust risk management, and cultivating executive-level client and stakeholder relationships. You will lead, mentor, and empower diverse project teams to achieve successful outcomes and exceed client expectations.
• Drive business development by cultivating and expanding executive-level client relationships by understanding their business challenges and transformation agendas and bringing the best of Deloitte in helping to deliver against them. Play a pivotal role in shaping industry and account strategies, contributing to the growth of our consumer business practice.
• Being active in the market, bringing a distinctive voice and differentiated points of view to client issues, using industry and technology trends to drive a differentiated perspective on future organisation models and workforce strategies in the Consumer Industry.
• Collaborate extensively with a range of stakeholders, both internally within Deloitte and within client organisations, fostering strong partnerships and driving collective success. Build, cultivate, and own a suite of internal, cross-functional, partner-level relationships to position and promote Future Organisation capability and offerings
• Manage and oversee our priority Consumer accounts and relationships, including leading commercial proposals, the development and application of Deloitte points-of-view, and end-to-end delivery of a portfolio of operating model / organisational design projects and programmes to the highest standards of quality.
• Shape the future of our practice by leading internal initiatives in proposition development, methodology enhancement and thought leadership. Driving the development of our Future Organisation Consumer Industry team capabilities to ensure we are always at the forefront of quality and impact for our clients
• Developing and upskilling our Future Organisation practitioners, driving their growth, and ensuring we are developing the future-facing skills required to meet the demands of our clients

Connect to your skills and professional experience 

As a Director, and a leader in our business, your experience should demonstrate a proven strong track record in most of the following as part of your previous

role(s) in the Consumer Industry:

• Significant demonstrable experience in successfully leading, large-scale organisation design, operating model, and workforce transformation programmes, specifically in the consumer sector. Proven ability to architect, solution, and plan complex operating model design programmes, including setting them up for success, leveraging advanced technologies (such as AI) to enable data-driven insights, and optimising the efficiency of organisational design with a strong focus on strategic implications.
• Proven experience in developing, nurturing, and leveraging strategic client and stakeholder relationships at C-suite levels within organisations. This includes fostering trust and collaborative partnerships essential for successful technology adoption, organisational change, and shaping future client strategies to deliver value-focused outcomes.
• Proven ability to build, convert, and manage a pipeline of opportunities and projects. This includes managing all stages of commercial engagement, from proposals and contracting to delivery, with direct responsibility for managing budgets, profitability, and billing
• Prior relevant experience in a management consulting organisation or environment, demonstrating a proven ability to operate and lead teams through ambiguity towards delivering high-quality and value-generating outcomes for clients and stakeholders, particularly in organisation and workforce transformation.
• Proven ability to work collaboratively and cross-functionally to form and lead effective, high-performing multi-disciplinary teams in fast-paced project environments. This includes cultivating followership, managing diverse teams within an inclusive culture, supporting individual development, and demonstrating personal resilience and strategic oversight to drive complex initiatives to successful completion.
• An innovative mindset combined with a keen interest in current thinking around Operating Model, Organisation design, transformation, the future of work, and disruptive technologies and business models that are shaping the Consumer Industry landscape.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters. 

Human Capital

People are what powers enterprise. That’s why we need to focus on the human experience in an ever-changing, digital world. We help clients utilise technology to support their workforce, organisation, and HR Transformations.

Personal independence 

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process, or you can contact the Independence team upon request.

Connect with your colleagues 

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” -Dan, Technology & Transformation

Our hybrid working policy

You’ll be based in a UK office with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you 

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. 

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through worldclass development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step 

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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