Account Relationship Support Assistant Manager, Clients and Markets 12-month FTC/Secondment

Basic information

Job description

Connect to your Industry

Deloitte’s Clients & Markets function is a 300-strong enabling team of varied disciplines, with a common purpose of enhancing our reputation, relationships and revenue in the market.

Join an exciting and growing team and play a critical role working alongside our Client Relationship Executives (CREs) and Client Account Managers (CAMs) as they develop relationships with our priority clients.

The role is aligned to support our growing Government and Public Services (G&PS) business and to provide operational support to Client Relationship Executives (CREs) and Client Account Managers (CAMs) working on the industry’s priority accounts. This is a key role in ensuring the success of the account support provided to G&PS.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

You will be part of the Client Relationship Programme aligned to our G&PS industry and carry out key activities to support a growing and business-critical team. Provide operational support to Client Relationship Executives (CREs) working on the industry’s priority accounts.

Key responsibilities include:

• Pricing internal and external financial and commercial reporting which may require connecting various datasets from different systems/sources, reconciling data and identifying trends, and forming logical conclusions
• Qualitative and quantitative analysis - connecting various datasets from different systems/sources, reconciling data and identifying trends, and forming logical conclusions
• Producing internal collateral, such as newsletters, to increase account team engagement and supporting wider internal community events (in person or virtual)
• Supporting the management of security and risk processes unique to the industry
• Engaging in research tasks to gain external insight, such as on the competitive landscape or leading industry/sector trends Supporting account teams, through consultation, to understand their current and future needs and work with them to identify and design potential solutions
• Managing monthly activity-based compliance reporting requiring submission to government departments
• Managing ad-hoc initiatives, following leading practice in project and time management, to a high quality
• Liaising with colleagues and stakeholders across Deloitte to achieve results across the above areas
• Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution 
• Assessing and developing new activities to enhance the CRE and CAM community including initiatives to share best practice, including leading the Programmes ‘Communities of Practice’ initiative, aligned to the firms Strategic Growth Opportunities (SGOs)
• Building your own networks, developing and maintaining strong relationships with key internal stakeholders including the CREs, CAMs, industry teams, offshore support teams and business line teams to ensure connectivity across the business and identifying ways to better support the CREs in their roles and promote their impact
• Deliver communications such as emails, webinars (drawing in experts to provide content), events, and bespoke training sessions designed to inspire and engage our client development community
• Collate and curate stories of impact from across the programme to demonstrate ROI and articulate where CREs and CAMs are supporting clients in moments that matter
• Monitor and adapt activities and initiatives based on feedback and to deliver impactful results
• Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution

Connect to your skills and professional experience

We are looking for candidates that are experienced in relationship/account management roles with a passion for client excellence and a curiosity for their clients’ business.

Essential skills and experience

• Proficiency in Microsoft Copilot, Word, PowerPoint and Excel
• Experience in presenting findings with compelling visualisation and logical structure
• Excellent business writing and/or report writing skills
• Excellent project management skills, with a strong track record of executing projects and initiatives to tight deadlines
• Experience managing large volumes of data – effectively cleansing, reconciling, manipulating and analysing
• Excellent communication skills, should be able to present findings concisely and engage leadership
• Excellent stakeholder management; in particular, should be able to manage upwards effectively

Desirable Skills & Experience

• Proficiency using data visualisation tools such as PowerBI, Qlik or Tableau
• Strong understanding of government and public sector industry
• Experience providing account operational and administrative support as highlighted in key responsibilities
• Understanding of the firm’s key operational and financial performance metrics, and their drivers
• Familiarity with the firm’s structures and reporting systems
• Good knowledge of databases / public sources of information, and industry specific sources
• Prior experience in report writing for senior management and/or external publications is an added advantage

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Clients and Markets

We bring together capabilities and best practices from around the globe to deliver relationship development activities, marketing and corporate affairs, whilst our operations team is focused on ensuring we’re constantly improving what we do.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further details as you progress through the recruitment process, or you can contact the Independence team upon request.

Connect with your colleagues

"The support that Deloitte offers is great, and the work is always interesting and motivating.” - Jim, Enabling Functions

 "Deloitte’s a large, complex and fast-paced organization but it’s open to new ideas. Everyone is encouraged to show initiative and challenge the norm.” - Lisa, Enabling Functions

Our hybrid working policy

You’ll be based in Belfast with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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