T&T Manager - Operations, Industries, & Domain Solutions - Financial Services - SG/MY/PH

Are you ready to unleash your potential? 

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.  

We believe we have a responsibility to be a force for good, and WorldImpact  is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.  

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.  

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions. 

Ready to unleash your potential with us? Join the winning team now! 

Work you’ll do

Deloitte’s Financial Services industry group strives to support clients in addressing the strategic, operational, regulatory, and technological challenges shaping today’s industry. Deloitte’s global network of member firms engages with clients to refine their business models through innovative practices, improved processes, and enabling information technologies.  

You will work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" issues and problem statements from architecting the strategic transformation agenda through to driving business value through execution and implementation. 

You will work across key segments within Wealth Management and Private Banking to shape and deliver transformation agendas for banking clients across Southeast Asia (SEA), with a focus on front-office efficiency, operating model redesign, platforms and digital enablement, process improvement, and automation & AI

• Managing front-office advisory and service transformation across Wealth Management and Private Banking segments
• Designing omnichannel customer journeys and experience design improvements across the client portal, onboarding, Relationship Manager tools, and assisted-service channels
• Managing operating model design and implementation across wealth and Private Banking, including workflow & process redesign, automation & AI opportunities, delivery governance.
• Business integration of digital and platform implementation initiatives, including CRM, Wealth Platform, workflow automation, AI-enabled insights
• You will support Deloitte and client’s business growth by: 

1. Identifying client business requirements, strategic objectives, operational pain points, and opportunities to improve process efficiency, automate manual workflows, enhance onboarding, servicing, and relationship-manager effectiveness
2. Conducting market, competitor, customer and operational research to support Wealth and Private Banking client engagements, including market sizing, channel benchmarking, product proposition analysis, customer experience, digital capability assessment, and operating models
3. Managing the development of client pitch proposals, including storyline development, data analysis, opportunity sizing, delivery team structuring, project costing, and fee estimation
4. Using technology, human-centred, business led design, and innovative approaches to solve client, advisory, and servicing challenges across Wealth Management and Private Banking
5. Participating in team problem solving efforts and offering ideation to address Wealth and Private Banking client challenges
6. Facilitating client workshops to assess current state, identifying pain points, manual handoffs, and automation opportunities, and define the basis for future-state design and rollout planning
7. Conducting research, data analysis, benchmarking, and report development to support recommendations to clients and business development
8. Maintaining responsibility for quality, completion, and accuracy of work products and client deliverables
9. Assessing operating models, organisational structures, regulatory compliance, and business/ operational processes to improve service delivery, operational efficiency, straight-through processing, and client experience across Financial Service businesses
10. Engaging in proposal development, including storyline development, research, opportunity sizing, delivery approach, resourcing, project costing, and fee estimation
11. Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with Deloitte colleagues and clients

Your role as a leader   

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to: 

• Develop diverse, high-performing teams through new and meaningful coaching, feedback, and development opportunities
• Collaborate effectively to build productive relationships and networks across teams, clients, and industry stakeholders
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders
• Align teams around key objectives and priorities for both internal and external stakeholders
• Make informed decisions that support the sustainable financial performance and enhance the quality of client outcomes
• Influence stakeholders, teams, and individuals positively through leading by example and creating equal opportunities for our people to grow, develop and succeed 
• Lead with integrity by energising others, valuing individual differences, recognising contributions, and inspiring confidence
• Deliver superior value and high-quality results to stakeholders while driving high performance across Deloitte teams
• Apply an understanding of disruptive trends, competitor activity, and leading practices to recommend practical changes for clients and the firm

Requirements

  You are someone with:

• Tertiary qualification in business management, finance, technology, or a related discipline 
• Minimum 6 years of professional experience in the Consulting Industry and/or Financial Services preferably supporting Wealth Management, Private Banking, affluent banking, or high-net-worth client segments
• Understanding of Southeast Asian banking markets, including the regulatory, economic, technological, and business trends shaping key Financial Services institutions
• Proven experience in managing large-scale transformation programmes, including; Operating model design, process improvement, digital enablement, AI-enabled solutions, or automation initiatives within Financial Services, Wealth Management, or Private Banking
• Strong project management and stakeholder management skills, with experience coordinating across multiple workstreams
• Solid waterfall and Agile delivery experience & certification (e.g. PMP. Prince2, Scrum, Kanban etc)
• Familiarity with core wealth management platforms (e.g. Avaloq, Aladdin Wealth, Temenos Wealth or equivalent) is an advantage
• Excellent communication, stakeholder engagement, and influencing skills, with the ability to translate complex issues into clear actionable recommendations

Due to volume of applications, we regret only shortlisted candidates will be notified

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

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