Title: L&D Technology, Automation & Operations Assistant Manager
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Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.
We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.
Ready to unleash your potential with us? Join the winning team now!
About the Role
We are looking for a hands‑on L&D Technology, Automation & AI Manager / Assistant Manager to help modernise how learning is delivered and experienced across Southeast Asia.
In this role, you will lead the execution of learning technology projects, including LMS migration and platform enhancements, while spearheading automation and AI‑driven learning enablement. Your work will focus on building scalable, user‑centred digital solutions that make learning easier to access, smarter to navigate, and more efficient to operate.
This role is ideal for someone who enjoys operating at the intersection of learning systems, automation, AI, and operations—and who is motivated by turning complexity into simple, effective solutions in a professional services environment.
What You’ll Do
Lead Learning Technology & Platform Delivery
- Lead end‑to‑end delivery of major L&D technology initiatives, including LMS migration, platform rollouts, and system enhancements.
- Own execution from planning through go‑live and stabilisation, working closely with HR, IT, vendors, and regional/global stakeholders.
- Translate learning and business requirements into clear delivery plans, milestones, and adoption approaches.
- Ensure platforms are secure, compliant, scalable, and fit for ongoing operations.
Drive Automation & AI‑Driven Learning Enablement
- Spearhead automation of L&D processes such as enrolments, learner communications, reporting, and operational workflows.
- Lead AI‑driven learning enablement, including:
- Adaptive learning paths and personalised learning journeys
- Intelligent content discovery and recommendations
- AI‑enabled learner navigation and decision support across LMS, LXP, and content platforms
- Design and deliver AI‑enabled learner experiences, including single‑access learning bots that provide one‑stop access to learning content, guidance, and FAQs.
- Ensure responsible and compliant use of AI aligned with organisational policies and data privacy standards.
Enable Efficient Learning Operations
- Improve operational efficiency through smart system design, automation, and clear SOPs, reducing reliance on manual work.
- Provide escalation support and root‑cause resolution for learning system or data issues.
- Support automated dashboards and self‑service reporting for stakeholders.
- Contribute to shared Operations & Technology responsibilities to ensure continuity and service reliability
- Continuously identify opportunities to simplify, automate, or improve how learning is delivered and supported.
What Success Looks Like
- Major learning technology initiatives (e.g. LMS migration) are delivered smoothly and adopted successfully
- Learners experience learning that is intuitive, accessible, and supported by self‑service and AI
- Manual operational effort is significantly reduced through automation
- Learning systems and data are reliable, scalable, and well‑governed
Your role as a leader
At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Associates / Analysts / Consultants across our Firm are expected to:
- Demonstrate a strong commitment to personal learning and development.
- Understand how our daily work contributes to the priorities of the team and business.
- Understand the set expectations and demonstrate accountability in keeping personal performance on track.
- Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
- Demonstrate an appreciation for working with others.
- Understand what is fundamental to Deloitte’s success as a business.
- Demonstrate integrity and an awareness of strengths, differences, and personal impact.
- Develop their understanding of Deloitte and offer a fresh perspective.
Requirements:
- 4–8+ years’ experience in learning technology, HR tech, digital enablement, automation, or operations transformation
- Hands‑on experience delivering or supporting learning platforms (e.g. LMS, learning tools, dashboards), ideally including large‑scale changes or migrations
- Practical experience automating workflows and improving operational efficiency
- Bachelor’s degree in Human Resources, Learning & Development, Business, Technology, Data, Engineering, or a related field
- Training or certification in learning technology, automation, AI, data/analytics, or project management is an advantage
- Strong problem‑solving mindset and the ability to translate needs into scalable solutions
- Clear communicator comfortable working with technical and non‑technical stakeholders
- Experience in professional services or complex, matrix organisations preferred
Who This Role Is Ideal For
This role is well suited for someone who enjoys leading technology delivery while staying hands‑on, and who is excited by automation, AI, and improving learner experience at scale. If you like building systems that reduce manual work, enabling smarter learning journeys, and owning delivery in a lean environment, this role offers meaningful impact and growth.
Due to volume of applications, we regret that only shortlisted candidates will be notified.
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