Key Responsibilities
• Assist Relationship Managers to achieve budgeted revenue and other campaign targets
• Help drive sales process and enhance utilization by proactively identifying business opportunities and pursuing deals
• Provide high quality customer service on enquiry, transactions handling and offer operational solutions to enhance customer satisfaction
• Coordinate with internal and external stakeholders for document execution and limit activation
• Prepare comprehensive and clearly written BCA for credit approval in a timely fashion
• Promptly attend to excesses / bills referrals in accordance with the Bank's policy
• Proactively monitor excesses and communicate with customers in line with account strategy; seek proper approval for excesses; monitor periodic repayments
• Monitor risk on a daily basis; ensure credit, reputation and compliance risks are held to the highest standards of risk management, ensure prompt reporting and take appropriate actions to deal with irregularities
• Follow up closely with customers on submission of financials for timely preparation of analysis
• Effective limits maintenance to avoid excesses due to system constraints
• Ensure facility drawdown after approval in a timely manner
• Coach / develop clerical to facilitate better utilization of resources
Job Requirements
• University graduate with solid working experience in banks
• Strong analytical, verbal reasoning and interpersonal skills
• Ability to understand and analyze financial statements
• Adequate commercial marketing acumen e.g. demonstration of capability in identifying cross selling opportunities
• Excellent customer service orientation
• High responsiveness
• Aspiration in following the career path of Relationship Manager
• Proficiency in Chinese and English including Putonghua
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.