ResponsibilitiesYour future scope of responsibility will cover:Acting as the primary escalation point (2nd line) for complex functional issues related to deals originationTaking full ownership of incidents from initial report through to successful resolution and communication back to the business userMethodically analyzing production incidents, focusing on topics such as transactional flows or calculation discrepancies to identify the root causeLiaising with clients (application users: back-office teams located around the globe) to investigate the incidentsUtilizing application logs and database queries (basic level) for troubleshootingPartnering with technical support teams to ensure timely resolutionIdentifying recurring functional issues and proposing permanent solutions (process or system improvements)Developing the documentation and contributing to a knowledge base of best practicesProfile requiredYou will be best suited for this role if you:Have experience (3+ years) as a key user, super user or functional support for a banking or financial application and you understand the back office processes (e.g. payments, settlements, reconciliations)Speak fluent English (French is a plus)Enjoy dissecting complex problems, tracing process failures, and logically deducing the root cause of functional issuesAre familiar with ITIL Availability Management, Service Continuity Management, Problem management, Change management and other support methodologiesCommunicate at ease with non-technical business stakeholders and technical IT teamsWhy join usYour future with Societe Generale will include:Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilitiesAn active role in an international structure and the opportunity for growthAccess to educational platforms and language coursesStabilityCompetitive salary based on seniority and skillsSupport in quick adaptation in the companyExtraordinary health package with extensive dental careHybrid work (3 office days per week) and one-time bonus for home office equipmentEven more benefits such as meal allowance, holiday fund, sports card and insurance*Please be informed that we will be accepting only resumes in English.Business insightAt Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!Still hesitating?You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

IT Application Functional Support - IT (Information Technology) - Warsaw, Poland

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