Senior Executive, Issuer Services, DSM

At Issuer Services, we support clients across events, Private securities market disclosure portal, and digital platforms. As a Senior Executive, this role plays an important part in managing more complex workflows and maintaining a high standard of quality across delivery.

We work closely together to ensure client outcomes are accurate, timely, and well managed—and we’re excited to welcome someone who enjoys taking ownership and solving problems.

Our team operates on the UK shift (1:30 PM - 10:30 PM Sri Lanka Time), follows the UK calendar, and works in a hybrid model with three days in the office each week to support global business operations.

Key Responsibilities

• This role focuses on independently managing operational workflows while contributing to wider team delivery.
• The role involves ownership of end-to-end execution across events, disclosures, on-boarding, and reporting, ensuring each stage is completed accurately and on time. It also includes managing more complex or high-profile client interactions, supporting escalations, and ensuring issues are resolved in a structured and well-communicated manner.
• A key part of the role is maintaining quality across outputs by reviewing content, communications, and reporting to ensure accuracy, consistency, and alignment with compliance expectations.
• The position also contributes to continuous improvement by identifying process gaps and supporting the development and refinement of standard operating procedures.
• The role works closely with colleagues across teams internally and client-facing functions, to support smooth delivery.
• The role also involves guiding and supporting junior team members, contributing to on-boarding, and assisting with coordination during high-volume periods to ensure workloads are managed effectively.

What we’re looking for

• We’re looking for someone who is confident working independently, takes ownership of their work, and brings a strong focus on quality and detail. This role plays an important part in supporting team delivery while also contributing to process improvements and capability building across the team.
• A background in business, operations, or a related field would be helpful, although equivalent professional experience is equally valued.
• Experience in operations, client services, or digital platforms is important, particularly where there has been exposure to managing workflows or supporting client delivery.
• Strong communication skills are essential, along with the ability to engage effectively with a range of stakeholders, including clients and internal teams. The role requires a high level of attention to detail and the ability to maintain accuracy across systems, communications, and reporting outputs.
• The ability to manage multiple priorities and work effectively in a fast-paced environment is key, alongside a proactive and solution-focused approach to problem-solving.
• Experience contributing to process improvements or identifying efficiencies will be beneficial.
• An interest in supporting and guiding junior team members is also important, as the role contributes to building capability within the team.
• Familiarity with CRM or CMS platforms, such as Salesforce, would be advantageous, although not essential as support and training are provided.

What we offer

We offer a collaborative and supportive environment where continuous learning is encouraged. This role provides the opportunity to take on greater ownership, develop expertise across complex workflows, and contribute to improvements that shape how the team operates.

Colleagues benefit from exposure to international clients, digital platforms, and event delivery, as well as opportunities to develop both operational and stakeholder management skills over time. We also support ongoing development and internal mobility across the organisation.

Our commitment

We are committed to creating an inclusive workplace where everyone feels supported and valued. We welcome applications from people of all backgrounds and experiences, including those who may not meet every requirement listed. If adjustments or accommodations are needed at any stage of the recruitment process, we’re here to support.

Key Behaviors / Values

• Integrity: We stand by our principles and deliver on our promises. We earn trust by acting responsibly.
• Partnership: Our open model is integral to how we do business. We build long-term relationships, work together to solve evolving needs, and deliver strategic outcomes.
• Excellence: Our breadth of capabilities sets us apart globally. We achieve industry-leading outcomes by combining diverse perspectives and knowledge across markets.
• Change: We embrace change. We combine human ingenuity, technology, risk management, and insight to create products and services that lead and shape the industry.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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