What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

 ServiceNow Platform Architect

Warsaw | Flexible hybrid model | Reference 7831

Do you want to shape how ServiceNow is used across the enterprise to drive transformation?

We are looking for a ServiceNow Platform Architect to join our CIT team in Warsaw. In this role, you will play a key part in shaping and governing the ServiceNow architecture in a greenfield environment, with direct influence on how the platform is designed, built and evolved across the organization.

You will design scalable cross-module solutions and drive standards, governance and best practices across the platform, ensuring a secure, compliant and future-ready setup in a regulated environment. You will work closely with the Platform Owner, Enterprise Architecture, Product Owner and key business stakeholders as part of a structured design authority, helping to build a strong and sustainable platform foundation in a complex enterprise landscape.

This role will also support the transformation from legacy service management and governance tooling into a standardized, scalable and future-ready ServiceNow platform model.

What You Will Do

• shape and assure the technical architecture of the ServiceNow platform, with a strong focus on stability, performance, security and maintainability
• ensure the ServiceNow platform architecture aligns with business strategy and supports secure, scalable and future-ready solutions
• define and maintain the technical architecture roadmap and provide architecture input into platform release planning
• identify opportunities to maximize value from ServiceNow investments and improve service delivery through automation and standardization
• define platform and data architecture standards, patterns and documentation, ensuring design consistency and data integrity across the platform
• guide teams through solution design, technical delivery and environment strategy, ensuring alignment with architectural standards
• enforce technical governance across the platform through defined standards, architecture reviews and design authority practices
• design cross-module solutions across ITSM, CMDB/CSDM, IRM/GRC, CSM, HRSD and related platform capabilities, ensuring end-to-end consistency and appropriate integration patterns
• define and drive the CMDB and service modelling strategy (CSDM) and provide architecture oversight for CMDB health and evolution
• act as a trusted advisor by translating business requirements into effective ServiceNow solutions and clearly communicating architectural decisions and trade-offs to technical and non-technical stakeholders
• drive solution direction in close collaboration with the Platform Owner and Enterprise Architecture, ensuring alignment with governance, security and overall platform strategy
• help ensure that legacy requirements are appropriately challenged and that the target platform evolves through standardization, simplification and scalable design principles

What You Bring

• bachelor’s degree in Computer Science, IT or a related field, or equivalent practical experience
• 8+ years of ServiceNow experience, including substantial architecture responsibility in complex enterprise environments
• strong experience designing ServiceNow solutions in organizations with demanding compliance, audit and governance requirements
• CSA certification is mandatory
• additional certifications such as CAD, CIS ITSM or other relevant CIS certifications are strongly preferred
• strong understanding of ServiceNow implementation strategies, architectural best practices and platform governance
• certifications such as CIS CSM, CIS GRC, CIS SecOps are preferred
• CTA or CMA certifications are a strong advantage
• experience with AI is a strong plus
• experience with Git is preferred
• proven ability to design secure and compliant integrations, as well as enterprise-scale workflows
• experience designing CMDB/CSDM models integrated with BMC Discovery in complex enterprise environments is preferred
• experience contributing to Design Authority reviews and ensuring alignment with enterprise architecture and platform strategy is a strong plus
• experience in highly regulated environments is preferred
• fluent English communication skills, written and spoken
• German language skills are preferred

If you have any questions, check out our FAQ page or call Agnieszka Leputa at +48 538 562 645

For this vacancy we only accept direct applications.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.