Your area of work:
As Client Service Officer within an international cross location team, you will be supporting German and international customers in German and English with enquiries or issues related to various Clearstream processes like Settlement, Corporate Actions, Income and Cash Management.
Your responsibilities:
- Provide support to clients on the day to day use of Clearstream Banking’s products and services.
- To investigate, monitor, record and resolve any queries(issues raised by the client, these queries are received via telephone or email.
Your profile:
- University degree in finance, economics, IT, or equivalent training with professional experience.
- Entrepreneurial skills: Taking on high responsibility & results orientation. Strong Self-starter, focused on outcomes and achievements. Not afraid of continuous changes, seeking personal and professional challenges.
- Analytical skills: High problem-solving skills with developed analytical skills and sound understanding of process-flows; ability to address both known’s and unknown’s thanks to good conceptual thinking, organizational and communication skills and strong learning / development potential.
- Interpersonal skills: Protruded service orientation with excellent telephone representation, high communication- and soft skills and a strong ability to work in a team, in a continuously changing and potentially stressful environment, with direct client contact and potential financial impacts. Flexibility to travel to occasionally to other Deutsche Börse Locations (Frankfurt / Luxembourg).
You can look forward to our benefit package:
- Hybrid Work and Flexible working hours
- Work from abroad - 12 days of remote work from EU countries per year
- Pension fund contribution - 3% of your gross salary (5% after 5 years with us)
- Health & Wellbeing - fully covered Multisport card, life & accident insurance, sick days and 100% salary contribution during sick leave (up to 56 days)
- 25 vacation days
- Mobility - fully covered public transport in Prague & free parking
- Flexible Benefit Account (Pluxee) - 1200 per month
- Group Share Plan - discount on company shares
- Personal Development - annual budget of €690 .. and way more!