Your Area of Work:
You will be part of the Fund Distribution Operations team within Clearstream Fund Centre, responsible for managing fee collection and administration, data management, reconciliations, and delivering a high standard of service to internal and external stakeholders.
Reporting to the Head of Fund Distribution Operations in Cork, Ireland, you will join a collaborative team supporting a broad range of activities across the fund distribution lifecycle. This role provides excellent exposure to the investment funds industry and the opportunity to develop expertise in fund operations, reconciliations, fee management, data analysis and stakeholder engagement.
As an Associate within Distribution Operations, you will support the end-to-end management of service fee and trailer fee processes, perform reconciliations, maintain operational data, resolve stakeholder queries and produce management reporting. You will work closely with colleagues across Operations, Relationship Management, Finance, Product and IT, as well as external fund providers, to deliver an efficient and high-quality service.
Your Key Responsibilities:
- Process Improvement & Innovation: Proactively identify operational gaps, inefficiencies and control weaknesses within existing processes. Drive continuous improvement initiatives by recommending and implementing innovative solutions, process enhancements and automation opportunities to increase efficiency, reduce risk, improve data quality and enhance the overall client and stakeholder experience.
- Fee Calculation: Supporting billing activities, including fee validation, calculation reviews and timely collection and processing.
- Reconciliation: Performing reconciliations across internal systems, fund providers and financial records to ensure accuracy and completeness.
- Query Management: Investigating and resolving operational queries from internal and external stakeholders.
- Data Maintenance: Validating, maintaining and loading operational and financial data while ensuring data integrity.
- Reporting & Analysis: Producing reports, analysing data and supporting management information requirements.
Your Profile:
Experience
- Minimum of 5 years' experience within the financial services industry, preferably within investment funds, fund administration, transfer agency, distribution operations or a related environment.
- Experience within an asset management company would be advantageous but is not essential.
- Experience working with financial data, reconciliations, billing processes, fee administration or operational reporting.
- Strong working knowledge of Microsoft Office applications, particularly Excel, including data analysis and reporting capabilities.
- Experience interacting with internal and external stakeholders in a professional environment.
- Demonstrated experience participating in or leading process improvement, change management, automation or operational efficiency initiatives.
Skills & Competencies
- Innovative mindset with a proven ability to challenge existing ways of working and implement process improvements or automation opportunities.
- Continuous improvement focus with experience driving operational excellence, reducing manual effort and enhancing service delivery.
- Ability to analyze complex processes, identify root causes of issues and implement sustainable corrective actions.
- Change-oriented with the ability to influence stakeholders and support the successful adoption of new processes, systems and ways of working.
- Strong analytical and problem-solving skills with the ability to investigate and resolve issues.
- Excellent attention to detail and commitment to accuracy.
- Strong organizational skills with the ability to manage multiple priorities.
- Effective verbal and written communication skills.
- Ability to work independently and collaboratively within a team environment.
- Proactive and adaptable approach with a willingness to learn.
- Strong numerical and data analysis capabilities.
Education
- Bachelor's or Master's degree in Business, Finance, Economics, Commerce, Accounting, Administration or a related discipline.
- Relevant industry experience may be considered in lieu of formal academic qualifications.
Languages
- Excellent English language skills, both written and spoken.
- German and/or French language skills would be an advantage.
Personal Attributes
- Highly motivated with a strong desire to learn and develop within the financial services industry.
- Curious and willing to challenge existing processes to drive improvements.
- Responsible, dependable and accountable for delivering high-quality work.
- Team-oriented with a positive and collaborative mindset.
- Committed to delivering excellent service and building strong stakeholder relationships.
- Passionate about continuous improvement, operational excellence and professional development.