About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
About Us:
Visa is a world leader in digital payments, facilitating billions in payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Team Summary:
Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems, focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact projects with tangible financial results.
VCA Implementation Services (VIS) is a critical component of our VCA strategy, providing our clients with the execution muscle they require to deliver and implement strategic projects. VIS brings the ‘best of Visa’ to the clients, playing the role of orchestration layer between client teams and Visa subject matter experts (SMEs). As clients confront increased challenges in their operating environment whilst also facing capacity constraints and capability gaps, VIS helps to drive implementation or delivery of their strategic initiatives, facilitating significant and tangible value creation.
What a Sr.Client Consulting Manager - does at Visa:
The Sr. Client Consulting Manager will be responsible for managing one or more complex client engagements, leading cross-functional teams of techno-functional specialists to deliver, implement, and configure payment solutions. This includes enabling new products, features, and functionalities, as well as resolving issues that may impact successful adoption and usage.
In addition, this role will play a key part in establishing and scaling the Technology Delivery Center of Excellence, contributing to best practices, delivery standards, and capability building across the team.
Key responsibilities:
Be a thought leader to drive one or more delivery teams with execution along VISA’s products and solutions at client side.
Increase the use of Gen AI for optimizing daily work deliverables and share the knowledge across teams.
Drive planning, executing, and delivering projects related to card products (debit, credit, prepaid, etc.), card scheme migrations and commercial money movement solutions within scope, time, and budget constraints along a project plan.
Work as a functional and technical champion within Visa to advocate for the client.
Work with the solution architects and with the product teams to understand and navigate competing product development priorities and backlogs and to effectively communicate and manage client expectations.
Collaborate with IT, Operations, Risk, Compliance, and external vendors to gather project requirements and track progress, while building strong networking with cross functional teams.
Prepare and maintain project documentation, including project plans, schedules, reports, and meeting minutes.
Monitor project risks, issues, and dependencies escalate as necessary to ensure timely resolution.
Manage the testing, defect resolution, client sign-off, and product enablement for any delivered product, feature, or enhancement.
Ensure all project activities adhere to internal control standards, industry regulations, and data security policies.
Maintain a high level of expertise across Visa products and solutions with a detailed understanding and appreciation for overall strategic context, priorities, and revenue goals.
Qualifications
10 or more years of work experience with a bachelor’s degree in any field
Payments and Financial Services and Technologies consulting background and experience would be an added advantage
Experience in managing financial and payment system implementations, including card scheme migrations
Experience with software development testing, issues identification, and resolution
Experience in SDLC processes and tools (JIRA, Rally, Wikis, etc.)
Experience using Postman or other API platforms
Experience with REST processing language
Ability to analyze data sets to identify insights, risks, and improvement opportunities
Exposure to real world AI use cases in financial services, with an ability to translate opportunities to AI requirement
Experience working with cross functional teams that delivered on system requirements, design, development, implementations, testing, training, and support
Ability to manage multiple work streams simultaneously, along project milestones, risks and dependencies
Understanding and working experience with Agile, Scrum delivery models to support Agile ceremonies
Experience providing direct customer support
Project management certification (e.g. PMP, CAPM, Prince2 Foundation) is a plus
Strong verbal and written communication skills and an ability to simplify and communicate complex technical issues to non-technical executives, sales teams, and other stakeholders
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.