About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
We are seeking an experienced consulting professional to join VISA Consulting and Analytics team in Belgrade as a Manager covering Southeast Europe (Serbia, Montenegro, North Macedonia, Bosnia and Herzegovina, and Albania).
In this role, you will be responsible for identifying, shaping, selling, and delivering consulting engagements for Visa’s clients. You will combine consulting expertise, payments knowledge, and data-driven insights to help clients grow their business and improve performance.
Potential projects could include strategy developments, portfolio management diagnostics, assessments of digital product and marketing strategies, product design and launch, development of industry landscape evaluations to inform payments strategies, and optimization of client customer experience and supporting processes. They are typically 2-3 months in duration and running in parallel.
This is a highly client-facing role requiring strong commercial acumen, project leadership, and the ability to translate complex data into actionable recommendations.
Key responsibilities:
Business Development and Client Engagement
Identify, shape, and support the sale of consulting project with financial institutions and other key clients
Develop proposals, define project scope, and contribute to contract discussions
Build and manage senior client relationships, acting as a trusted advisor to key stakeholders
Project Leadership and Delivery
Lead the end-to-end delivery of consulting engagements, ensuring high-quality outputs, on-time delivery, and adherence to budgets
Manage multiple projects and workstreams simultaneously across the Southeast Europe region
Translate client challenges into structured problem statements and actionable project plans
Guide and mentor project team members (internal and external) to deliver high-impact results
Analytics and Problem Solving
Leverage Visa’s proprietary data, benchmarks, and analytics capabilities to generate differentiated insights
Analyze client data, market trends, and competitive landscapes to identify performance gaps and opportunities
Collaborate with data science teams to incorporate advanced analytics into client solutions
Solution Development and Impact
Develop fact-based recommendations that address client objectives and drive measurable business impact
Design and deliver compelling, executive-ready presentations and materials
Support implementation of recommendations where relevant, working closely with clients and Visa teams
Collaboration and Stakeholder Management
Mobilize cross-functional Visa expertise (e.g., product, risk, marketing, innovation) to deliver holistic solutions
Work closely with regional and global VCA teams to bring best practices and methodologies to clients
Qualifications
Basic qualifications:
5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications:
6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Bachelor's degree in business, economics, finance or a related field; advanced degree (e.g. Master’s, MBA, PhD, etc.) is a plus
5+ years of relevant work experience in one or more of the following:
Consulting or corporate strategy, with a strong track record of delivering projects
Financial services industry (preferably banking)
Payment, digital payments or payment processing
Proven experience in leading engagements or workstreams and managing multiple priorities
Excellent command of Serbian and English (written and spoken)
Strong analytical skills, with the ability to structure complex problems and derive insights from multiple data sources
Excellent communication and presentation skills, including the ability to influence senior stakeholders
Demonstrated experience in business development, including identifying opportunities, developing proposals, and supporting client pitches
Strong understanding of the payments ecosystem, including card issuing, acquiring, and digital payment trends
Experience working with data-driven insights, including interpreting large datasets and translating analysis into business recommendations
Experience in developing growth strategies, portfolio optimization initiatives, or digital product propositions
Understanding of card portfolio economics and P&L drivers is a strong advantage
Proven ability to build senior client relationships and operate in a client-facing environment
Strong team leadership and mentoring capabilities in a matrixed organization
Self-driven, results-oriented, and able to operate effectively in a fast-paced environment
High level of integrity and professional ethics
Why Join VCA?
Work at the intersection of consulting, data, and payments innovation
Develop solutions using one of the world’s richest payments datasets
Partner with leading financial institutions and fast-growing fintechs across Southeast Europe
Be part of a global team combining local expertise with international best practices
Travel: approximately 5–10%, depending on project needs
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.