About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Team Summary
Visa is looking for a New Business Onboarding Manager to be part of Currencycloud’s New Business Onboarding team in Singapore. Currencycloud is part of Visa Group entities and covers Visa’s regulated payment business within Money Movement Solutions (MMS). Currencycloud is also consolidated under Visa Direct which streamlines all of Visa’s cross border payments under one unified branding. The Currencycloud New Business Onboarding team is an essential partner to the MMS business. The team provides solutions-oriented advice to ensure timely client onboarding, address stakeholder queries promptly, complete tasks within Service Level Agreements (SLA), and perform all duties to a high standard.
What a New Business Onboarding Manager does at Visa:
The New Business Onboarding Manager will be responsible for leading the onboarding process for new clients and business partners, ensuring that all compliance requirements are met efficiently and effectively. This role will involve collaborating with various internal departments, clients, and regulatory bodies to facilitate smooth and compliant onboarding processes.
The core responsibilities for this role are as follows:
- Lead and manage the end-to-end onboarding process for new clients and business partners, ensuring adherence to internal policies and regulatory requirements.
- Oversee a team of six Financial Crime Senior Analysts and Analysts, providing leadership, support, and development opportunities to ensure high performance and professional growth.
- Collaborate with cross-functional teams including Sales, Legal, Regulatory, and Risk to streamline onboarding procedures and resolve any compliance-related issues.
- Develop and maintain comprehensive onboarding documentation, including checklists, guidelines, and training materials.
- Conduct thorough due diligence and risk assessments on prospective clients and partners to ensure compliance with anti-money laundering (AML), know your customer (KYC), and other relevant regulations.
- Monitor and report on onboarding progress, identifying and addressing any bottlenecks or compliance concerns.
- Stay up to date with industry regulations and best practices, ensuring that onboarding processes are continuously improved and aligned with current standards.
- Train and mentor junior team members on compliance and onboarding procedures.
- Lead in the development and implementation of the new business onboarding procedures and adjustment processes related to the New Business Onboarding.
- Conduct regular performance reviews and provide constructive feedback to team members, fostering a culture of continuous improvement and excellence.
- Allocate resources effectively to ensure that all onboarding tasks are completed accurately and in a timely manner.
- Ownership of the walkthrough of the new business onboarding process for internal and external stakeholders such as, Network Partners, External Auditors and Regulators.
- Assist senior management in preparing Management Information (MI) reports related to onboarding, including metrics, trends, and performance indicators.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
Minimum 8 years of relevant experience in AML, financial crime risk management, and control frameworks, with the ability to apply regulatory requirements pragmatically in a commercial environment.
Strong understanding of Singapore’s Payment Services Act and relevant subsidiary legislation, including PSN01 on Prevention of Money Laundering and Countering the Financing of Terrorism (Specified Payment Services).
Knowledge of wider APAC payments regulation and AML typologies is advantageous.
Excellent communication skills in English and Mandarin (written and verbal), with the ability to provide clear, constructive guidance and challenge to internal and external stakeholders.
Ability to operate effectively in a fast‑paced, evolving regulatory environment, exercising sound judgment under pressure and managing competing priorities.
Strong leadership and collaboration skills, with experience overseeing workstreams, setting priorities, and ensuring high‑quality outputs.
Proven ability to assess risk, analyze complex information, and formulate clear recommendations to support decision‑making.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.