Director, Agentic Product Transformation

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

This is a rare opportunity to lead one of the most significant transformations in enterprise product management: the shift from traditional PM workflows to AI-agent-powered product delivery.

Visa is building a multi-agent AI platform that automates and augments the core activities of product management — from discovery and prioritization through documentation, stakeholder alignment, and release. This role is the change leadership engine behind that platform: ensuring that hundreds of product managers across a global organization can embrace this new way of working with clarity, confidence, and measurable impact.

This is not traditional change management. This is about helping experienced professionals evolve their craft — from individual product authors to directors of AI-powered workflows — and doing it at enterprise scale, fast. The right candidate isn’t looking to execute an established playbook. They want to write a new one.

What You’ll Do:

• Define the Agentic PM Transformation Strategy  Establish a clear, enterprise-wide point of view on what “agentic product management” means in practice: which tasks agents handle, how humans stay in the loop, and what the PM role looks like on the other side. Own the roadmap that gets Visa from here to there.
• Drive Executive Alignment and Sponsorship  Serve as the senior change leader accountable to SVP and EVP stakeholders. Shape the transformation narrative, secure sponsorship, and translate the agentic PM vision into language that resonates at every leadership level.
• Design and Execute Adoption Programs  Build the programs, communications, and enablement that move product managers from awareness to fluency with agentic tools. Address both the practical (how to use the platform) and the psychological (how to calibrate trust in AI outputs and maintain accountability for outcomes).
• Build New PM Capabilities at Scale  Identify and develop the skills that define great product managers in an agentic world: directing AI workflows, validating machine-generated artifacts, and maintaining strategic judgment when automation increases speed. Scale these capabilities across the global product organization.
• Own the Transformation Narrative  Craft and maintain the story of what this transformation is and why it matters. Help PMs understand that AI doesn’t replace their judgment — it amplifies their impact. Drive understanding, engagement, and momentum across the organization.
• Measure and Accelerate Impact  Establish a rigorous framework for measuring adoption and value realization. Track how time-to-insight, artifact quality, and team throughput change as agentic workflows take hold. Use data to continuously improve the transformation program.
• Orchestrate Cross-Functional Alignment  Align Product, Technology, Legal, HR, and Risk around a coherent approach to the transformation. Manage dependencies, surface risks early, and ensure the program is executed sustainably across a complex, global organization.

Why This Role

Most transformation leaders inherit a playbook. This role requires building one.

Visa is moving faster than most organizations on the agentic AI frontier, and this leader will shape how a world-class product organization makes that leap. The work is visible at the highest levels, the stakes are real, and the opportunity to redefine product management practice at global scale is genuinely rare.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 10+ years of experience in product management, enterprise transformation, or organizational strategy, with at least 5 years at a senior leadership level
• Demonstrated track record leading large-scale organizational change or technology adoption programs
• Experience navigating complex, global, matrixed enterprise environments
• Hands-on experience with generative AI or agentic tools in a professional context
• Background in payments, fintech, or financial services is a plus but not required

Who You Are:

• A transformation leader with conviction  You have led large-scale organizational change programs and know how to navigate resistance, build coalitions, and sustain momentum. You don’t just manage change — you shape it.
• A product management practitioner  You know what great PM work looks like from the inside. You understand the workflows, artifacts, and decisions that agentic AI is changing, and you can speak to that with credibility.
• Genuinely fluent in AI  You have hands-on experience with generative AI tools. You’ve formed real views on where agents excel, where they fail, and how humans need to stay engaged. You can speak with conviction — not just familiarity.
• An executive-level communicator  You distill complex, ambiguous ideas into clear narratives that drive action. You have advised at SVP/EVP level and know how to build alignment across competing priorities in a global enterprise.
• A capability architect  You know how to design change programs that stick. You understand adult learning, adoption curves, and the difference between compliance and genuine capability shift.
• Comfortable at the frontier  This transformation doesn’t have a proven playbook. The right candidate is energized — not intimidated — by that fact.

U.S. Applicants Only

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer