About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Team Summary
Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.
The Implementation Services team is responsible for delivering end-to-end client implementations for products, solutions, infrastructure, and new client onboarding.
What a Sr Consultant, Implementation Services does at Visa:
The Implementation Services team is a talented team of professional services organization responsible for overall technical program management and implementations, with a focus on implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the Asia Pacific (AP) region.
This position serves as Visa Project Manager for implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the AP region.
This is an individual contributor responsible for high-touch support while solving complex problems and taking a broad perspective to identify innovative solutions. This role serves to gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features, and functionality.
In this role, you are expected to:
- Lead and execute high quality project management support to Visa clients and processors to ensure client expectations are exceeded
- Support our Advisory Services opportunities to lead and execute high quality deliveries requiring end to end program management covering cross-functional work streams.
- Partner with clients to analyze business and technical requirements across Visa products and solutions (including APIs), and design effective implementation strategies
- Set priorities, influence others, manage client expectations and multi-task under tight deadlines
- Be able to communicate complex, technical concepts in a focused and well-organized manner
- Be able to learn and acquire knowledge in modern technologies in keeping step with market developments
- Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriate technical or project documents and in integrating systems solutions
- Drive quality enhancement and continuous improvement by proactively identifying opportunities and implementing scalable, data-driven and/or automation-enabled solutions to improve service quality and efficiency
- Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications
- Represent client system and operational requirements to internal Visa organizations
- Be an active contributor in the creation of a high-performing, supportive, and inclusive team culture.
- Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor
- Own end-to-end delivery of agreed objectives, proactively managing priorities and workflow; take initiative to identify and resolve issues independently, ensuring timely and high-quality delivery of commitments
- Assume appropriate decision-making authorities to ensure flawless execution of project objectives
- Coordinate internal Visa resources to ensure delivery on commitments
- This position requires off scheduled work including late evenings / weekends / Public Holidays in support of client and company configuration changes and associated post-production validation
Why this is important to Visa:
The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues. The role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
What you will need:
We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:
- Bachelor’s Degree or equivalent qualification
- A minimum of 10+ years’ experience in a customer support role in financial services, payment card, software, or information services
- Advanced experience with API implementations and web-based technology such as HTML, web-based service APIs, JSON.
- The applicant has Subject Matter Expertise in multiple areas such as card payment systems, products and services, project management, gained through years of experience supporting clients and new product implementations within a payment processing environment
- Ability to successfully manage competing priorities while serving as a positive influence across the organization without direct authority
- Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
- Willingness to take on new challenges, explore innovative ideas and be flexible with changing priorities
- Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to innovative ideas and changes to the standard operational procedures.
- Excellent project management skills
- Excellent verbal, written, presentation and interpersonal skills. Demonstrated ability to articulate complex technical terms or processes into business language
What will also help:
- Previous experience in roles such Software Development, or Technical Support is a plus.
- Project Management Professional (PMP) certification is preferred
Projects you will be a part of:
Client implementation projects are the gateway to new business and increased revenue for Visa, as well as being key to helping our clients achieve their business objectives. The team leads project discussions with Visa Clients to achieve a timely and error free implementation of new Visa products and services and/or add-on of Visa programs. This role is responsible for solving complex problems and taking a broad perspective to identify innovative solutions.
If you are passionate about efficient project delivery that meet key business needs, love to apply your business acumen to solve unique or complex problems and get excited about delighting our clients through successful and efficient project execution, then this is the role for you.
Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.