In GOSP - Generali Operations Service Platform, within the new division Shared Service Center, we’re looking for an Operations service delivery unit Professional.
Within the Shared Service Center, the Service Delivery unit steers the implementation of automation and AI-based solutions, develops and oversees performance framework across all locations of the shared service, ensuring transparency, operational efficiency, and process enhancement in service delivery to Business Units.
This is a rare opportunity for a dedicated professional looking to join a leading global insurance group and contribute to a strategic, visible transformation initiative at Group level, with broad international exposure and direct impact on core operational capabilities.
The position involves the end‑to‑end design and implementation of a shared service model from the ground up, supporting Group Business Units across critical and highly regulated activities, including Know Your Customer (KYC) and Anti‑Money Laundering (AML) screening in support of distribution processes. The scope of the role spans the coordination of operational teams across ten European countries, the definition and rollout of KPI‑based monitoring and dashboarding solutions aligned with existing SLAs, the progressive expansion of the geographical perimeter, and the continuous optimization and industrialization of processes through automation and Artificial Intelligence‑driven solutions.
Key Activities:
This role contributes to the design, governance and continuous evolution of the Group Shared Service model, with a strong focus on performance management, process automation and international coordination:
- Coordinate data collection activities across geographies, ensuring alignment on definitions, methodologies, and reporting standards
- Support the development of the performance management framework across Shared Service locations and monitor SLAs and KPIs to measure service performance
- Prepare executive‑level performance reviews through structured insights, trend analysis and forward‑looking recommendations
- Contribute to the development of executive dashboards and KPI packs, ensuring clarity, consistency and strategic relevance
- Perform project management activities for the implementation of automation, AI-enabled solutions, and process optimization initiatives
- Contribute to standardization and harmonization initiatives across geographies and service lines to strengthen operational consistency and efficiency within the Shared Service
Technical capabilities
- Project support and coordination: support planning and coordination of cross‑functional and multi‑country activities, tracking timelines, milestones and deliverables across transformation and performance initiatives
- Data analysis and insight generation: analyze, interpret and synthesize complex datasets, translating operational metrics into structured insights to support management decision‑making
- Data visualization and reporting tools: strong proficiency in data analysis and visualization tools (e.g. Power BI, Tableau, Excel) and Microsoft Office, including PowerPoint, to support reporting, dashboards and governance materials
Strategic capabilities
- Structured analytical mindset: identify trends, performance drivers and improvement opportunities through structured analysis
- Ownership and delivery focus: sense of responsibility for assigned tasks, with attention to detail and reliability in complex, multi‑stakeholder environments
- Effective communication and collaboration skills: interact clearly and constructively with Shared Service peers, local teams and senior stakeholder
- Learning agility and curiosity: proactive attitude toward process standardization, efficiency improvements and innovation, including exposure to automation and AI‑enabled solutions
Ideal background
- Bachelor’s degree in Economics, Business Administration or STEM disciplines (Science, Technology, Engineering or Mathematics)
- Consulting background (strategy, operations, performance management or transformation consulting) will be considered a plus, particularly in strategy, operations, performance management or transformation contexts
- 4–6 years of experience in transformation, performance or analytics‑driven initiatives within complex operational environments; exposure to PMO‑type structures is a plus
- Ability to work at the intersection of analysis, execution and governance, supporting senior stakeholders and cross‑functional teams
- Fluency in English is mandatory; fluency in Italian and/or French is considered a plus