Client Consulting Manager

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

What it's all about -

Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful results for clients. Drawing on our expertise in consulting, data analytics, technology, payments and economics, VCA solves the most strategic problems for our clients. VCAs core client segments include issuers, acquirers, merchants, fintechs, payment enablers and governments.

The Central European (CE) consulting practice within VCA provides consulting, analytics and implementation services for Visa clients in the region. We apply our deep expertise in the payments industry to provide solutions that assist clients with their key business priorities to drive growth and improve profitability.

Our team is seeking a Client Consulting Manager based in Amsterdam to join.

As a key team member, you will be part of our exciting growth journey. We are rapidly expanding our consulting business and offer you the platform to build and deploy your business and entrepreneurial proficiencies within the framework of a large global organization. You will have the opportunity to make significant contributions, grow your skills, and shape your career in a vibrant and fast paced environment.

Specific Responsibilities include:

• Lead consulting initiatives and contribute to closing engagements by identifying potential opportunities with clients for future engagements.
• Apply deep expertise in fraud, risk, dispute management and payments security to help clients identify emerging threats, strengthen controls, reduce losses and create safer, more trusted payment experiences for consumers and businesses.
• Leverage Visa’s data, analytics, industry expertise and global best practices to develop actionable strategies that enable issuers, acquirers, merchants and fintechs to navigate an increasingly complex fraud, regulatory and risk landscape while supporting sustainable growth.
• Produce insights, analyses and recommendations that help clients improve authorization performance, optimize fraud prevention and dispute processes, enhance portfolio resilience, and unlock new opportunities through the use of artificial intelligence, advanced analytics, automation, agentic solutions and other emerging technologies that strengthen decision-making, operational efficiency and fraud mitigation outcomes.
• Participate with Visa internal teams in regular strategic & planning discussions.
• Address client inquiries and serve as the main contact point for clients and internal questions.
• Manage multiple priorities across various workstreams and projects simultaneously.
• Transform problem statements into proposals with guidance from leadership.
• Participate in developing frameworks, approaches, solutions, and recommendations that effectively and efficiently address the most impactful opportunities and challenges.
• Build solutions and measurable insights that will help clients to grow their portfolios and drive customer engagement in their core business.
• Collaborate cross-functionally (e.g., marketing, sales, risk, innovation) and across global regional teams to execute projects in ways that use the breadth and depth of Visa’s resources.
• Produce insights, analyses, and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic mentorship for client priorities.
• Perform client-specific analysis on portfolio data including proprietary information, such as customer demographics, activity, spend levels, behavioral scores, financial information, among others

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications

What we'd like from you -

• Problem solving ability with strategic focus on influencing ROI. Understanding of card issuers' P&L and critical factors in driving profitability a plus. 

• Knowledge and understanding of banking operations and/or payment schemes, including products & services, business systems and processes, and experience within fraud and risk processes.

• Excellent communication, story-telling and presentation skills (especially by designing, building, and showcasing project results packages and delivery materials). 

• Strong team orientation with a collaborative, diplomatic, and flexible style and able to work effectively in a matrixed organization. 

• Self-motivated, results oriented individual with the ability to handle numerous projects concurrently and work independently. 

• Deep experience and a track record of high performance in large consulting firm or corporate strategy. 

• Competence in using financial indicators to assess business performance, focusing heavily on return on investment. 

• Ability to draw meaningful insights from both quantitative and qualitative data. 

• Proficient in data-driven storytelling with effective data visualization, use data to improve project execution. 

• Able to generate templates + storyboards (flow / structure), guide others, and ask questions to uncover new areas of analysis. 

• Ability to take a problem statement and support crafting proposals with guidance from leadership, like competitive analysis. 

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.