Join Generali and Shape the Future of Service Configuration Management
Generali is one of the world's leading insurance and asset management groups, with nearly 80,000 employees serving millions of customers across more than 60 countries. As part of our ongoing digital transformation journey, Generali Operations Service Platform (GOSP) drives innovation, operational excellence, and technology governance across the Group.
We are looking for a Service Asset Configuration Manager to join our Quality Management and Tools Configuration team. In this role, you will be responsible for governing and enhancing our Configuration Management System (CMS) and Configuration Management Database (CMDB), ensuring the quality, integrity, and reliability of configuration data across the organization.
This is an excellent opportunity for a ServiceNow and ITIL professional who is passionate about Configuration Management, Continuous Improvement, and delivering business value through high-quality IT service management processes.
What You Will Do:
As a Service Asset Configuration Manager, you will:
- Analyze business requirements and design ServiceNow-based solutions within the SACM/SCM domain.
- Maintain, govern, and continuously improve the Configuration Management System (CMS) and CMDB.
- Monitor CMDB data quality and ensure ongoing compliance with governance standards.
- Develop reports, dashboards, and quality assurance mechanisms.
- Drive adoption of ServiceNow best practices and new platform capabilities.
- Support the design and implementation of integrations between ServiceNow and other enterprise tools.
- Support Discovery and Service Mapping initiatives to improve visibility of IT assets, services, and dependencies.
- Define, coordinate, and report on CMDB validation and remediation campaigns.
- Collaborate with international stakeholders to improve processes, standards, and governance.
Key Responsibilities:
- Requirements analysis and solution design in ServiceNow
- CMS/CMDB administration, maintenance, and enhancement
- CMDB monitoring, reporting, and quality assurance
- ServiceNow best-practice adoption and continuous improvement
- Support for tool integrations and automation initiatives
- Discovery, Service Mapping, and application dependency model management
- Stakeholder engagement across international teams
What We Are Looking For:
Required Experience & Technical Skills:
- Expertise in ITIL 3 Service Asset & Configuration Management (SACM) and/or ITIL 4 Service Configuration Management (SCM)
- Strong experience with ServiceNow ITSM and ITOM
- Hands-on experience with:Discovery, Service Mapping
- Workflow and process design
- Reporting and dashboards
- ServiceNow Administration Fundamentals knowledge
- Strong analytical and problem-solving skills
- English proficiency at B2 level minimum (C1 preferred)
- Certifications: ServiceNow Certified System Administrator (CSA), ITIL Foundation ( ITIL 4)
Nice to Have:
- ServiceNow CMDB Fundamentals
- ServiceNow Discovery Fundamentals
- ServiceNow Service Mapping Fundamentals
- ServiceNow Certified Implementation Specialist (CIS) – ITSM
- ServiceNow Certified Implementation Specialist (CIS) – Discovery
Soft Skills:
We are looking for someone who can:
- Analyze complex technical environments and identify root causes of data quality issues.
- Communicate effectively with both technical and non-technical stakeholders.
- Facilitate workshops and deliver presentations confidently.
- Translate business requirements into practical technical solutions.
- Build strong relationships across international and multicultural teams.
- Influence governance, standards, and best practices without direct authority.
- Adapt to changing priorities in a dynamic environment.
- Demonstrate a continuous improvement mindset.
- Maintain a high level of accuracy and attention to detail.
- Drive data quality, consistency, and integrity across the enterprise.
Why Join Generali?
At Generali, you'll be part of a truly international organization committed to innovation, inclusion, and operational excellence. You will work with talented professionals across multiple countries, contribute to strategic transformation initiatives, and help shape the future of IT Service Management within a global enterprise.
If you are passionate about ServiceNow, Configuration Management, and driving continuous improvement, we'd love to hear from you.
Generali promotes the principle of equal treatment and gender neutrality. Job titles and position designations are used without reference to a specific gender and do not influence their perception or selection.