Key accountabilities
- Support external clients. Provide full range of client support including onboarding assistance, help during development and testing. Level 1 support during trading.
- Post-trade investigations with counterparty Banks and Prime Brokers in order to resolve booking irregularities.
- Coordinate activities between internal teams ( Liquidity Management, Operations and Development ) and clients such as troubleshooting and new feature requests.
- Maintain system configuration database, setup new sessions and modify existing sessions.
- Maintain data integrity and system load balancing.
- Automate support processes whenever possible with help of scripting.
Your profile
- 3-5 years of experience supporting mission critical, high throughput, low-latency trading applications.
- Knowledge of FIX Protocol, SQL and scripting languages Python, Perl, shell, Excel.
- Working knowledge of Linux.
- Strong verbal and written communication skills.
- Understanding of electronic trading concepts. FX trading background is a plus.
- Good understanding of market connectivity principles and TCP/IP Networking
- Ability and desire to learn.
- Programming background is a plus.