Director of Product - Agentic Commerce

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Visa is seeking a Director of Product to lead a critical domain within Agentic Commerce for the CMS business unit. This role will focus on ecosystem enablement – ensuring issuers, suppliers, enablers, and technology partners can participate in agentic payments in a seamless, scalable, and secure way. 

This leader will define how the trust layer evolves for agentic commerce, including agent identity, business and user identity, permissions frameworks, observability, and liability structures across complex, multi-party transactions. 

Key Responsibilities 

• Define strategic approach and platform requirements for agent identity, business/user identity, authentication, and permissions in close partnership with Visa Intelligent Commerce and CMS product teams 

• Define requirements for transaction-level transparency and traceability across agent-initiated payments, including audit logging, explainability, and compliance reporting 

• Drive alignment with risk, compliance, fraud, and disputes teams to ensure controls meet evolving security and regulatory expectations 

• Build or influence capabilities that provide CMS clients with appropriate levels of control, visibility, and confidence in agentic payment flows 

• Define scalable integration patterns across ERP platforms, AP automation providers, issuer processors, and fintech partners 

• Lead ecosystem pilots and partner integrations to validate and refine agentic payment models 

• Partner with central Visa teams (e.g., Core Rules, Risk, Legal) to define liability frameworks and extend dispute/chargeback models to agent-initiated transactions 

Day-to-Day Responsibilities 

• Lead cross-functional working sessions with product, engineering, risk, and partner teams to drive alignment on requirements and priorities 

• Translate ambiguous, emerging concepts in agentic commerce into clear product requirements and roadmap decisions 

• Review and refine product artifacts (PRDs, architecture diagrams, API definitions) to ensure consistency with platform strategy 

• Engage with internal sales and solutioning teams to ensure product direction aligns with real client needs and pipeline opportunities 

• Participate in partner discussions with issuers, fintechs, and platforms to shape integration approaches and pilot design 

• Track progress against roadmap milestones and unblock teams where dependencies or ambiguity exist 

• Synthesize feedback from pilots, clients, and internal teams into actionable product improvements 

• Communicate progress, trade-offs, and key decisions to senior leadership in a clear and concise manner 

Scope of Ownership 

• Product Domain Ownership: End-to-end ownership of a core capability within the agentic commerce trust layer (e.g., identity, permissions, auditability, or liability frameworks) 

• Global Reach: Solutions designed for global applicability across diverse regulatory and ecosystem environments 

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications 

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

• 10+ years of product management experience, with a track record of leading complex platform or infrastructure products 

• Strong background in payments, financial platforms, identity/authentication, or risk and controls systems 

• Experience defining and scaling products that operate in multi-party ecosystems (e.g., issuers, merchants, fintechs, processors) 

• Proven ability to translate emerging technologies (e.g., AI, automation, APIs) into practical, scalable product capabilities 

• Experience working with APIs, platform integrations, and developer-facing products 

• Strong understanding of enterprise workflows (e.g., ERP systems, AP/AR processes, procurement flows) 

• Demonstrated ability to drive cross-functional alignment across product, engineering, risk, legal, and go-to-market teams 

• Excellent communication skills, with the ability to influence senior stakeholders and simplify complex topics 

• Experience operating in ambiguous, fast-evolving problem spaces and bringing structure to undefined areas 

• Direct experience with AI/agent-based systems, orchestration platforms, or automation tools (professional or personal) 

• Familiarity with identity frameworks (e.g., KYC/KYB, authentication, authorization models, verifiable identity) 

• Experience with auditability, compliance reporting, or financial controls in enterprise environments 

• Exposure to dispute management, fraud prevention, or liability frameworks in payments 

• Experience in launching new platform capabilities or ecosystem programs (e.g., partner integrations, developer platforms) 

• MBA or advanced degree in a relevant field 

U.S. Applicants Only

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer