Consulting Director (Credit Card Migration)

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

A Consulting Director – Migration Practice leads Visa’s regional consulting capability for complex credit card migrations, sitting between clients, Visa’s product/technology teams and third‑party partners to make large, high‑risk moves work end‑to‑end.

They define and continuously refine Visa’s migration proposition and playbooks (value case, methodology, tools), shape and support key deals with issuers, and then provide solution leadership through design, troubleshooting and resourcing models on live programs.

The role manages a small core team plus virtual project and vendor teams across markets, ensures migrations are network‑sound, customer‑safe and compliant, and turns lessons from individual projects into repeatable best practices that scale across Asia Pacific

Practice Ownership, Proposition & Thought Leadership

• Define and own Visa’s credit card migration consulting proposition in Asia Pacific (scope, use cases, differentiators, target client profiles).
• Develop and maintain standard migration playbooks and toolkits (portfolio diagnostics, migration wave design, customer impact and risk assessment tools).
• Articulate and regularly refresh the economic and strategic value case for card migrations (platform consolidation, network changes, product migration, digital enablement).
• Partner with Market teams to embed migration as a strategic lever in account plans and joint business plans.

Business Development & Deal Shaping

• Support origination of migration engagements, from early opportunity identification to signed SOW (pipeline reviews, co‑creation sessions, solution workshops).
• Shape proposals, RFP responses and commercial constructs (scope, phasing, staffing, pricing recommendations) for migration projects.
• Present and defend migration recommendations and proposals to C‑level and functional leaders at clients.

Solution Design, Troubleshooting, Resourcing Model & Delivery Oversight

• Provide solution leadership on migrations: define high‑level target state and migration approach considering card/network rules, issuer platform constraints and regulatory requirements.
• For engagements, develop Migration strategy (partnering with VCA Migration Tech) and lead non-Tech elements of migration (Segmentation, Comms, Product Mapping, Operational Resilience, etc)
• Ensure migration strategies appropriately consider: BIN/portfolio structures, Processor and card management system capabilities, Authorization and clearing behaviour, Tokenisation/wallet enablement, Disputes/chargebacks and servicing implications.
• Act as an escalation and troubleshooting point for complex issues during design and execution, working with Visa VCA Migration Tech, Product teams, Client IT/ops and external vendors to resolve roadblocks.

Project Resourcing

• Design resourcing models for large migration projects that combine Visa consultants with third‑party resources (consultancies & contractors).
• Manage the selection, onboarding and governance of third‑party delivery partners where Visa leads or co‑leads the migration (SoW, role clarity, performance measures).
• Provide light‑touch program oversight on large engagements (often as sponsor or steering committee member), ensuring timelines, scope and risks are managed, and that Visa’s value is clearly delivered.

People Leadership & Capability Building

• Lead virtual project teams drawn from Visa functions, as well as third‑party resources.
• Champion a collaborative, inclusive culture across markets and time zones.

Governance, Risk & Measurement

• Define standard KPIs and success measures for migration projects (e.g., activation/usage post‑migration, approval/decline metrics, incident rates, complaints/chargebacks, NPS, portfolio economics).
• Ensure all work complies with Visa network rules, regional regulations and client risk frameworks, escalating issues where necessary.
• Capture and codify lessons learned from engagements into updated playbooks, case studies and guidance.

Why is this important to VISA:

This role is critical to Visa because large‑scale credit card migrations are some of the most strategically sensitive moves our clients undertake. A strong Migration Practice Director helps issuers navigate processor and platform changes, network decisions, and product migrations in a way that protects end‑customer experience and regulatory compliance while unlocking better economics and modern capabilities tied to Visa’s network. By providing a repeatable methodology, credible solution leadership, and orchestration of third‑party partners, this role reduces execution risk for clients, differentiates Visa versus other networks and processors, and converts migration moments into deeper, long‑term partnership and growth opportunities across Asia Pacific.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 15 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 15 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• What you will need:
• Experience: Minimum 12 years of relevant experience with a Bachelor’s degree
• Track record of leading Card migrations
• Outstanding problem-solving skills, with demonstrated ability to think creatively and strategically
• Excellent communication skills plus the maturity and capability to interact and influence across multiple levels and organizations internal and external to Visa
• Strong understanding of card network and issuing value chains, including BIN structures, authorization, clearing & settlement, disputes, tokenization and digital wallets.
• Practical knowledge of issuer processing platforms and card management systems and their implications for migration.
• Ability to see the challenges from an issuer perspective and develop an integrated migration strategy (partnering with VCA Migration Tech) – including customer comms, product mapping, segmentation to meet those challenges.
• Ability to translate technical/operational trade‑offs into business and customer impact for executives.
• Strong vendor and third‑party management skills.
• High stakeholder management and influencing capability across clients, Visa teams and partners.
• Calm, structured and solutions‑oriented under pressure when troubleshooting issues.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.