About the Company
Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.
For more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios. We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers.
Our culture is driven by problem-solving, efficiency, and continuous improvement. We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets. Interactive Brokers has consistently been recognized as a top broker by respected industry sources including Barron’s, Investopedia, Stockbrokers.com, and others.
Job Description:
IBKR is looking for individuals with a passion and ambition for a career in security operations. The Security and Fraud Investigation Analyst is responsible for establishing, implementing, monitoring, reviewing, and improving a suitable set of controls to protect our clients’ information and assets, ensuring the business objectives of the organization are met. You will focus on delivering a solid user experience and contribute to further improving our already robust security protocols. You’ll occasionally have direct contact with clients while conducting research and investigations.
The ideal candidate will possess an eye for accuracy and detail, with the capacity for independent work and subject matter ownership. We need an analyst with focus, passion, and commitment to security in an advanced technological environment. Information security knowledge, understanding of financial sector mechanisms, awareness of social engineering attack methods, and the skills to counter those events are essential for success in this role.
Responsibilities:
- Conduct verbal and video verification calls with clients in English, Mandarin or Cantonese to assist with Know Your Client (KYC) checks and fraud investigations
- Ability to verify government IDs on video verification calls by matching the data to our records and identifying potential fraud indicators
- Perform outreach to fraud victims to gather detailed information and intelligence about scam methods and vulnerabilities
- Guide clients through technical verification processes and 2FA setup in English, Mandarin or Cantonese, providing clear instructions adapted for varying technical proficiency levels of clients
- Maintain comprehensive documentation of all client interactions with precise details (date, time, responses, red flags), focusing on factual recording and maintaining standards that would withstand regulatory scrutiny or legal proceedings
- Identify unique fraud patterns through communication with clients and collaborate with case managers on countermeasures
- Support the broader team by handling both English and Mandarin client communications based on business needs
Qualifications & Skills
- Analytical approach to problem-solving
- Organized, practical, good attention to detail
- Excellent communication (spoken and written) and interpersonal skills
- Ability to engage and maintain a conversation with clients
- Ability to build rapport, handle objections and actively steer communications to collect required information and assist
- Ability to learn and adapt to new information and technology platforms
- Navigating multiple computer applications while interacting with clients
- 2+ years' experience in financial services, compliance, KYC or fraud prevention roles
- Professional fluency in English, Mandarin, and Cantonese (native or near-native proficiency)
- Understanding of SEC and FINRA regulatory requirements
- Experience with client communication in sensitive financial matters
- Exceptional documentation skills with attention to detail
- Ability to maintain composure in high-pressure situations while following strict protocols
Company Benefits & Perks
- Competitive Salary, annual performance-based bonus and stock grant
- CPF Contributions
- Excellent medical insurance, including dental, specialist and in-patient
- Competitive package of Annual Leave
- Daily lunch ordered in house with fully stocked kitchen
- Great work life balance
- Unique opportunity to gain exposure to global financial products, markets and clientele
- Opportunities for career progression and job scope expansion in a global company with growing local presence
- Hybrid work arrangement role permitting