About the Company
Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.
For more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios. We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers.
Our culture is driven by problem-solving, efficiency, and continuous improvement. We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets. Interactive Brokers has consistently been recognized as a top broker by respected industry sources including Barron’s, Investopedia, Stockbrokers.com, and others.
About the Role
Interactive Brokers is seeking a dedicated Client Services Associate to serve as a trusted liaison to our High Net Worth (HNW) and Ultra High Net Worth (UHNW) client base. In this role, you will deliver best-in-class service to both existing and prospective clients, playing a key part in cultivating long-term relationships and ensuring a seamless onboarding experience as we continue to expand our global product and service offerings. The ideal candidate brings a strong foundation in client service—ideally within private wealth management—and demonstrates confidence and professionalism when engaging with HNW and UHNW individuals.
Key Responsibilities
- Serve as a primary point of contact for HNW and UHNW clients, troubleshooting and resolving technical, account, and trade-related inquiries via email, phone, ticketing systems, and live chat.
- Identify and escalate complex or high-priority issues to appropriate internal stakeholders, while proactively recommending process improvements to enhance service delivery.
- Support additional projects and initiatives as needed, including client education and training, market research, and other strategic assignments.
Qualifications & Requirements
- Minimum of 3 years of experience in a client service role within banking or private wealth management, with direct experience serving HNW or UHNW clients.
- Commercial apprenticeship with a bank, or a bachelor's degree in Finance, Business, Economics, or a related field, preferred.
- Full professional fluency in English (written and spoken) is required, along with fluency in German or French; proficiency in additional languages is a strong advantage.
- Demonstrated problem-solving abilities paired with a client-first approach to service.
- Exceptional interpersonal and communication skills, with the ability to engage confidently and professionally with high-profile clientele.
- Strong organizational skills and keen attention to detail.
- Sound judgment and discretion when handling sensitive and confidential information.
- A proactive, service-driven mindset with the ability to effectively manage competing priorities in a fast-paced environment.
Benefits:
- Career support and development
- Salary commensurate with experience
- Performance-based discretionary cash bonus scheme
- Discretionary stock grant
- Quarterly Gym contribution
- Medical Insurance Allowance*
- Hybrid working model*
- Above statutory annual leave, increasing with service
- Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
- Corporate events
*on successful completion of the probation period