The Premier Client Technology Services Client Analyst is a key role that oversees all aspects of client’s daily data interaction with State Street systems. This is a client facing IT role, in Business Client Services, and is vital to ensure delivery of a first-class service to our valued clients. The analyst will monitor communications, and status updates, related to in scope applications to determine when there are issues related to IT systems. The analyst will follow procedures to triage, or escalate issues, to the Premier Client Technology Services Regional Leads and stay engaged to assist in the oversight of the incident until resolution. The analyst will ensure frequent and accurate communications to interested parties throughout the issue.

What you will be responsible for

As Premier Client Technology Services Client Analyst, you will

• Act as first level client contact point for incidents or requests impacting client’s core functionality.
• Manage the end-to-end client communications related to ensuring production readiness between multiple key systems.
• Help to resolve or escalate issues that arise by interacting with other system monitoring groups and following standard procedures and working with Front office data support team.
• Effectively communicate to downstream parties to keep them apprised of incident progress.
• Coordinate issue escalation and handoff according to operation procedures.
• Prepare and maintain documentation on systems and processes that impact clients.
• Adhere to all documented standards, guidelines and procedures.
• Perform special projects and other tasks as assigned by the Team Manager.
• Recommend and implement improvements to current process.
• Contribute to analysis and planning of operating model with the aim of standardizing processes and establishing best practice.
• Build a trusted relationship with clients and become primary contact as relates to daily IT support

 What we value

These skills will help you succeed in this role

• Ability to prioritize, manage multiple requests and meet deadlines, both as an individual contributor and supportive team member.
• Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively.
• Excellent customer service skills, and interpersonal, verbal, and written communication skills.
• Must be able to share and communicate issues and processes in verbal and written form in a clear and concise manner.
• Ability to achieve results without close supervision.

Education & Preferred Qualifications

• 1-3 years of Technology Analyst experience preferred
• General knowledge of financial services.
• Excellent PC skills, proficiency in Microsoft Office.
• Excellent verbal and written skills
• Service Now experience (preferred).
• Middle Office and or Back Office application experience would be helpful.
• (Middle Office – RKS, ESP, EDW, MYSS)
• (Back Office – MCH, FDR, MDB)

Additional requirements

• This is a shift-based role (between the hours of 6am to 11pm)
• The team operates on a 24 x 7 basis, so shifts include weekends
• Current shift requirement is 12pm - 8pm ET to include weekends on a rotational basis

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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