Benefit Analyst-Estate Desk

Job Description

What is the opportunity?

As one of two Benefit Analysts (Estates Desk), you and your Estates partner will work together as part of the larger Benefits team, to process claims for all employees, pensioners and dependents of RBC.  With your expertise, you are responsible for providing professional and accurate information on group insurance plans as they relate to death of active employees and pensioners in accordance with policies and procedures. You will also partner with other contacts across the HR Service Centre to ensure efficient claims administration.

What will you do? ​

• Administer death and accident claims for all RBC companies (Canadian and international), employees and pensioners, and their dependents.

• Investigate and resolve complex death related issues.

• Liaise with RBC Insurance, Sun Life and Manulife to ensure the efficient processing of claims and timely resolution of issues concerning discrepancies in employee/retiree benefit coverage

• Respond to escalated incoming employee, pensioner, third party and group insurance requests (telephone, correspondence, e-mail).

• Support other Benefit team projects as applicable.

What do you need to succeed?

Must Have

• Well organized with the ability to prioritize work effectively and manage high volumes

• Stellar oral and written communication skills

• Strong computer skills specifically related to Excel and Word Merge documents

• Strong decision making ability and ability to take the task to completion with minimal instruction.

• The ability to communicate across all levels of the organization as well as employees’ families, estate representatives and lawyers.

 Nice to Have

• Bilingual (French & English)

• Business Knowledge Functional Expertise

• RBC net & HR Self Serve Tools; SAP knowledge

• Good knowledge of RBC Royal Bank benefit programs/ procedures and SAP as it relates to employee benefits (health, dental and life insurance, optional coverage)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

• Opportunities to building close relationships with clients

Access to a variety of job opportunities across business and geographies

Job Skills

Additional Job Details

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.