Senior Program Manager, Fraud Intelligence Solution

Job Description

What is the opportunity?

RBC Insurance has committed to a multi-year program to deploy modern, AI- and data-driven fraud detection across its insurance business. The program integrates enterprise fraud capabilities from RBC with insurance-specific data, detection, and investigation capabilities built in-house on our cloud data platform.

We're hiring a Senior Program Manager to lead delivery. You'll own the program plan, the operating rhythm, and the outcomes: fraud detection running in production, used daily by investigators, governed to regulatory standards, and improving quarter over quarter.

This is a delivery leadership role for someone who is technical. The right candidate has shipped data and AI capabilities inside a regulated financial institution and understands what it takes: architecture approvals, model risk gates, partner dependencies, and the discipline to plan around all of it, while still being hands-on enough to review code, prototype with AI tools, and challenge technical decisions credibly.

What will you do?

• Lead delivery. Run several delivery teams and a program function. Dated plans with firm checkpoints. Quarterly quality targets. Raising alerts and planning new actions when dates slip.

• Ship capabilities into production. Detection running, investigators using it daily, regulatory requirements met. Build the data foundation that enables sophisticated detection over time.

• Navigate organizational complexity. Drive approvals ahead of the critical path. Manage dependencies on enterprise partners. Coordinate roadmaps, handle escalations. Know when to influence, when to escalate, when to move forward.

• Make trade-offs. Arbitrate scope and quality decisions, balancing technical complexity with delivering business value and breaking down work.

• Stay technical. Review architecture proposals. Look at code. Use gen AI to prototype solutions and test hypotheses. Challenge technical decisions credibly without needing to be the deepest expert.

• Build business relationships. Work directly with claims specialists and investigators. Translate their expertise into requirements. Prioritize what gets built.

• Communicate upward. Represent program status, risks, and decisions to senior executives. Translate technical delivery into business terms.

What do you need to succeed?

Must have

• 8+ years in data, analytics, or AI delivery, including 4+ years leading delivery teams or programs (10+ people, multi-team).

• Demonstrated delivery in a regulated financial institution. You've personally navigated architecture governance, model risk management, and security review processes. You can speak concretely about how you planned around them and where friction lives.

• Experience running mixed-mode delivery: plan-driven workstreams with hard milestones alongside iterative capability development, in an organization that is not natively agile.

• Strong working literacy in data and AI. You understand data engineering on cloud platforms, entity resolution, rules engines, supervised ML, enough to challenge technical proposals credibly and arbitrate trade-offs, without needing to be the deepest expert. Bonus if you've written SQL, Python, or equivalent in your past life.

• Organizational acumen. You've built productive working relationships with strong central functions (data science, architecture, risk). You influence outcomes without deferring on substance or escalating every disagreement. You know when to push, when to wait, and when to reframe.

• Experience managing delivery dependencies on internal platform teams or external partners whose roadmap you do not control.

Nice to have

• Insurance domain knowledge, claims operations, underwriting, or insurance fraud specifically.

• Familiarity with OSFI Guideline E-23 or equivalent model risk frameworks (SR 11-7, ECB TRIM).

• Experience with fraud detection, financial crime, or investigation operations in any financial services context.

• Experience with Snowflake, dbt, graph data platforms, or document AI.

• Experience standing up or scaling an investigation or operations function alongside a technology build.

What’s in it for you?

RBC Insurance is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your business and career

• Flexible work/life balance options

• RBCI software tools to boost your productivity and grow your business

Job Skills

Additional Job Details

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.