Product Manager - Business Originations

Location:

Job Summary
Join a team that is transforming the way small businesses open and manage their banking relationships. As a Product Manager, you will support the end-to-end product lifecycle for KeyBank's business origination capabilities, partnering with cross-functional teams to identify customer needs, define requirements, deliver innovative solutions, and drive continuous improvements. This role offers the opportunity to develop product management expertise while helping create seamless, customer-centric experiences for business clients.

The Digital II role is a Product Manager function focused on building optimal customer experience for Small Business deposit and lending originations by leveraging data and tying it back to a bigger strategic vision, enhancing processes, and improving the Retail bankers and client experience. Responsibilities include and are not limited to contributing to and executing against the strategic plan for enhancing the capabilities of our products across Key's Lines of Business.  The Product Manager will lead initiatives to implement current digital capabilities and help drive innovation while collaborating closely with marketing, technology, and other internal partners to ensure effective deployment and execution.

Essential Functions

• Help drive business outcomes, translate business goals and customer needs into actionable product requirements and solutions.
• Partner with Product Managers, and cross-functional teams to support Business Originations delivery and enhancements for clients.
• Gather and analyze user feedback to identify needs, pain points, and opportunities for product improvement.
• Collaborate with analytics, designers, technology teams, and business partners to define and prioritize the problem, capture requirements and identify solutions that meet user and business needs.
• Support product discovery activities, including research, usability testing, feedback collection, and analysis of customer insights.
• Assist documenting user stories and maintaining product backlogs to support delivery priorities.
• Participate in agile ceremonies and assist with planning, backlog refinement, user acceptance testing (UAT), defect triage, and validation of product functionality prior to and post release activities.
• Monitor product performance and analyze qualitative and quantitative data to identify trends, measure outcomes, and recommend improvements.
• Support implementation of new capabilities and enhancements by coordinating with technology, operations, risk, compliance, and vendor partners.
• Develop knowledge of business origination products, capabilities, customer journeys, and supporting technology platforms.
• Document business processes, product requirements, workflows, and operational impacts to support successful delivery and adoption.
• Build and maintain effective working relationships with internal stakeholders, business partners, and project team members.
• Manage multiple priorities and assignments while demonstrating initiative, adaptability, attention to detail, and a customer-focused mindset.
• Apply analytical and problem-solving skills to identify issues, recommend solutions, and improve customer and banker experiences.
• Support continuous improvement efforts by leveraging customer feedback, usage data, and business insights to enhance product performance and user satisfaction.
• Perform other duties as assigned; duties, responsibilities, and activities may change or be assigned at any time with or without notice.
• Comply with all KeyBank policies and procedures, conduct business ethically, and act in the best interests of Key's clients and the organization.

Education

• Bachelor's Degree in business, marketing, information systems management or equivalent (preferred)

• OR equivalent experience (required)

Work Experience

• 1+ years of experience in digital business and/or product development (required)

• Prior experience in Retail Banking preferred

Skills

• Strong analytical mindset, data driven decisioning and insights

• Thought leader and familiar with industry competitive analysis

• Combination of business depth and technical savvy

• Experience working in a collaborative, Agile, and data-driven environment

• Digital native with a strong understanding of the digital landscape, technologies, disrupters, and best practices.

• Experience creating innovative digital products and services that drive business results.

• Working knowledge and appreciation for user-centered design and digital user experience

• Passionate about leveraging user-generated data and third-party data to create intelligent. software driven customer experiences.

• Have a passion to think critically and identify new ways to create positive client centric experiences

• Possess a strong mix of quantitative, qualitative and problem-solving skills

• Ability to think strategically coupled with the ability to drive to execution

• Experience with storytelling + curating presentations

• Ability to build relationships and influence broadly

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

Work Location Category

• Hybrid (3+ days)

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.