The Process Excellence - Compliance Analyst support the Firm and its management by ensuring that processes are documented and that those which are documented are relevant and reviewed on a regular basis. The role involves collaboration and monitoring with the use of existing tools.
This position reports to the Operational Excellence Manager.
The roles and responsibilities of this job include:
- Works with the Operational Excellence Manager and Process Excellence Supervisor in implementing the Process Maturity Methodology, including the development and maintenance of tools and forms that will be used across the organization
- Perform regular process documentation audits for Legal and Business Services processes, ensuring that all documents due for review and those captured in the Process Maturity Initiative are up to date, relevant and considered
- Review Legal and Business services process documents after author or owner modifications and collaborate with process authors or owners on additional findings and comments to drive continuous improvement.
- Maintain and update trackers related to Process Maturity and Process Audit, enabling consistent monitoring and reporting.
- Partner with the Process Excellence Team to manage all process documentation directories so that information is accurate, current, and easily accessible.
- Provide audit results through clear, insightful reports to Operational Excellence Manager, strengthening confidence in documented business processes and maturity levels.
- Develop and deliver progress reports and presentations to OPEX leadership to give visibility on maturity, risks and compliance.
- Supports programs aimed at driving process and documentation compliance in Manila, supporting local adoption of global standards.
- Supports the Operational Excellence Manager in creating, maintaining and updating the Process Maturity and Process Audit processes to ensure they remain fit for purpose as the organization evolves.
- Perform ad hoc tasks and responsibilities as required by the company and its management to support broader operational excellence objectives.
Qualifications
- Bachelor’s Degree in any business or management course, BS Industrial Engineering a plus.
- Yellowbelt Lean Six Sigma Certified is required
- Certification in ISO 9001 QMS Documentation is an advantage
- 1 to 3 years of extensive work experience in Process Documentation and Continuous Improvement, which includes process mapping, documentation control and management, root cause analysis, ideation, and use of continuous improvement methodologies and tools (i.e. Lean, Six Sigma) in a shared service industry; Fresh graduate is welcome with related on-the-job training and/or successful implementation of an improvement project/study
- Knowledge or experience in executing in Design Thinking approach is an advantage
- 1 year of experience in project management
- Advanced skills in MS Visio
- Proficient in, MS Excel, MS PowerPoint, MS Word, and MS Project
Essential Job Requirements
- Strong interpersonal skill
- Excellent written and verbal communication skills
- Able to collaborate in a global organization and cross-functional setting
- Works well under pressure with the ability to manage time and varied workload through prioritization
- Able to learn new technical applications quickly
- Must have proven attention to detail, with excellent analytical, critical thinking, problem solving, and personal organization skills
- Team Player
This role reports to
Manager, Operational ExcellenceEqual Opportunities
White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.
The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.
The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.
Note to Recruitment Agencies
Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.