Lead Specialist - Claims Advocacy

Company:

Description:

Entity: Marsh

Job Title: Lead Specialist, Claims Advocacy

The Knowledge Services team is an essential part of the strategic vision for Claims Advocacy. Based in Mumbai, the Claims Advocacy team comprises skilled claims professionals who provide dedicated support across multiple Lines of Business and collaborate closely with Claims Advocates in the U.S. region. This position is focused on assisting Construction Claims Advocates in the U.S. Responsibilities include helping clients navigate their claims and managing complex insurance issues. The selected candidate will provide high-quality claims advocacy services tailored to the needs of the U.S. region. This role is based at our Mumbai office located in Hiranandani.

What can you expect?

• An opportunity to work with one of the most dynamic claims teams, providing expert claims advocacy to clients and internal stakeholders
• A widespread and interesting role that will see you working with carriers/TPA and experts on complex insurance programmes and claim settlements of losses.
• Collaborate closely with the US Claims Advocacy team on various claims cases, ensuring comprehensive support for processes and documentation to facilitate efficient claim resolutions.
• Streamline the claims process for clients, to ensure progress from notification through to closure.
• Oversee insurer responses and actively engage with insurers and their professional advisors to ensure a smooth and effective claims review process for clients.

What is in it for you?

• Opportunity to be a part of the worlds leading insurance broker and risk management company.
• A competitive salary, employee friendly policies, health care and insurance for you and dependents.
• A respectful work environment that values healthy work-life balance.
• Chance to be a part of a dynamic work culture that rewards innovation and collaboration.
• Future career opportunities across a global organization.

We will count on you to:

• Receive claim notices from US advocates and promptly notify relevant markets through the Operations team.
• Follow up with each market and assigned claim adjuster to ensure timely acknowledgment of claims.
• Conduct proactive reviews of all claims, both new and existing and develop strategic action plans to drive favourable resolutions.
• Verify claims in alignment with policy terms and conditions to ensure accuracy and compliance.
• Maintain professional and timely communication with clients, brokers, and third parties to gather required information and provide updates on the claims process.
• Follow up with carriers to obtain Coverage Position Letters within expected timelines.
• Maintain organized records of carrier file numbers and claim adjuster contacts in mClaim for both primary and excess layers.
• Coordinate with the wider claims team to ensure effective handling, processing, and filing of claims across market and internal systems.
• Follow up with insurers for claim payments once approvals are secured to ensure timely financial settlement.
• Collaborate with US claims advocates to support the management of complex and high-value claims, providing assistance to ensure efficient and effective resolutions.
• Provide data and analytics support to US claims advocates on high-frequency accounts to identify trends and support strategic decision-making.
• Drive process improvement by identifying and automating manual tasks, enabling greater accuracy and productivity.

What you need to have:

• 810 years of experience in the General Insurance domain, with exposure to multiple claim types, the end-to-end claims lifecycle, and claims data management.
• Graduate or Masters degree in Commerce, Business Administration, or an equivalent insurance-related education program.
• Strong knowledge of Construction insurance claims, including coverage understanding and claim handling nuances.
• Excellent stakeholder management skills, with the ability to engage effectively with internal leaders, clients, and cross-functional teams to ensure smooth execution of priorities.
• A proactive problem-solving approach, capable of anticipating challenges, identifying root causes, and driving effective resolutions.
• A strong solution-oriented mindset, consistently delivering outcomes that balance client needs, operational efficiency, and business objectives.
• Ability to manage multiple high-priority tasks and projects simultaneously, while maintaining accuracy, timeliness, and attention to detail.
• Commitment to continuous improvement, with the ability to identify opportunities to streamline processes, enhance workflows, and support organizational growth.
• Drive value creation by identifying opportunities to build new capabilities, enhance service offerings, and strengthen the overall strategic position of the team.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) with advanced Excel skills being a strong advantage.
• Strong verbal and written communication skills, including excellent email drafting capabilities.

What makes you stand out?

• Strong persistence and follow-up skills.
• Possession of relevant insurance designations such as AIC (Associate in Claims) or AII (Associate in Insurance) is highly beneficial.
• Knowledge and experience of resolving complex claims across a variety of relevant business lines.
• Proficient in data analytics tools, with a strong ability to derive actionable insights from complex datasets.
• Experienced in working with AI models, leveraging advanced technologies to enhance decision-making processes.
• Proven track record of collaborating with offshore colleagues, fostering teamwork and driving project success across geographical boundaries

MARSH & MCLENNAN:

Marsh & McLennan(NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching$17 billion,Marsh & McLennanhelps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.Marshadvises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions.Guy Carpenterdevelops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities.Mercerdelivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce.Oliver Wymanserves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visitmmc.com, follow us onLinkedInand Twitter@mmc_globalor subscribe toBRINK.

Marsh & McLennan Companies and its Affiliatesare EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

MARSH:

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world. To every client interaction, we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration. Since 1871, clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who are enterprises of all sizes in every industry, and include individuals, multinational organizations, and government entities worldwide. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Visit www.marsh.com for more information and follow us on LinkedIn and Twitter @MarshGlobal