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Manager-level role focused on fraud prevention and client support at Vanguard, Charlotte, hybrid.
Lead a team of specialists to drive fraud outcomes, quality, and client experience.
Global Risk and Security (GR&S) at Vanguard enables business strategy, protects client and Vanguard interests (e.g., assets and data), and stewards a strong risk culture. Our teams leverage enterprise-wide insights, deep expertise, and trusted advice so that across Vanguard leaders and crew drive faster, stronger, risk-informed decisions.
Within GR&S, the Enterprise Security and Fraud (ES&F) sub-division is responsible for the global protection of Vanguard crew, property, data, and client assets. We are the trusted advisors that protect the pride of Vanguard with state-of-the-art security and fraud capabilities. We are a world-class destination of highly engaged, passionate, and diverse talent expected to continuously learn and develop in an ever-changing security landscape.
Our crew are our greatest resource – by joining our team you will build collaborative long-term relationships and enjoy a suite of benefits that includes comprehensive health and wellness care, work-life balance, and an investment in your future at its core.
Fraud Client Services Advanced Manager:
- Lead and develop a team of Fraud Client Services Specialists responsible for fraud prevention, client support, and end-to-end case resolution.
- Hire, coach, develop, and support crew while fostering a culture of accountability, teamwork, and continuous improvement.
- Ensure strong performance across quality, service, productivity, fraud outcomes, and client experience.
- Partner with AWM and VWS leaders to support evolving client, participant, advisor, and business needs.
- Lead the rollout and adoption of new fraud capabilities, process improvements, and operating model changes.
- Work with key partners across Fraud, Risk, Compliance, AML, and the business to improve fraud prevention and servicing outcomes.
- Support workforce planning, capacity management, and organizational readiness efforts.
- Participate in special projects and perform other duties as assigned.
What it takes:
- Minimum of five years related work experience, with two years of operations experience preferred. Supervisory experience preferred.
- Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
- Direct experience supporting Vanguard Workplace Solutions (VWS) is required and/or Advice & Wealth Management is required.
- Experience partnering with senior stakeholders across Risk, Compliance, Legal, Product, Technology, and Operations organizations.
- Professional certification (CFE) may be required upon hire.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long‑term client outcomes and enrich the employee experience.