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AVP, Production Eng, WRB Tech – Lead incident response and production stability for banking tech platform in Chennai.

Manage high‑severity incidents, change releases, and drive continuous improvement within Standard Chartered's SRE team.

Job Summary

The role is accountable for tactical and operational support for production services, across one or more areas of specific platform/domain. • To ensure maximum service quality and stability through fast and effective response to technical incidents, and to be a catalyst for change via analysis and identification of continual service improvement opportunities. Depending on the area of technical specialisation, in addition to incident resolution and prevention, it may also be involved in a control capacity to ensure that new changes to the technology estate do not introduce instability. • Manage technical resumption of high priority, S@R, medium/high severity incidents, provide end-to-end support and implement resolution to resolve incidents within SLA • Provide root cause analysis for S@R, medium/high severity issues, ensure all follow up action points are carried out • Responsible for the stability of the production system. Direct second and third level of support for problem diagnosis and resolution as per the agreed SLA's. • Responsible for managing the production related changes, releases and rollouts with zero or minimal impact to the stability of the application. Review the dependent changes of the surround systems, infrastructure, networking etc... Responsible for ensuring proper technical plans are in place for all production changes (e.g. fallback plan, implementation plan, data conversion etc...) • Create and update Production Support documentation, contingency (DR/BCP) documentation and processes. • Provide inputs to PSS manager for monthly dashboard that provide information on incident and problem trends along with SIP and RCA Action Items. • Participate & support in cross‑training and knowledge transfer activities within support teams

Key Responsibilities

Strategy • To be accountable to execute the strategy devised for the business unit

Business • Fully accountable in incident, problem, change and risk management which relates to the production application/system.

Processes • Create, Review and update Production Support documentation. Update of contingency (DR/BCP) documentation and processes

People & Talent • Participate in cross‑training and knowledge transfer activities within support teams

Risk Management • Responsible to proactively identify the risks in the application and manage the mitigation actions. Responsible for managing, tracking and timely closure of risks and other compliance related issues in Risk wise (Information Security risks) & M7 (Operational Risks).

Governance • Provide inputs to management for monthly dashboard that provide information on incident and problem trends along with SIP and RCA Action Items.

Key stakeholders

SRE PO
Hive PO
SRE Lead
Business Stakeholders
CIO counterparts

Other Responsibilities

Embed Here for good and Group’s brand and values in the SRE team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats.

Skills and Experience

Minimum 10+ years of experience in application Production support responsibilities and stability as part of SRE and product specialist responsibilities. Product - Temenos Triple A Plus skills is mandatory JAVA / J2EE / Spring MVC, Spring Boot & Hibernate is mandatory Any one of the database DB 2 / Oracle / PostgreSQL Linux is must have Kubernetes, AWS is mandatory Tomcat/Jboss must have skill Elasticsearch should have proficient user experience Grafana should have proficient user experience Willing to work in rotational shift including night shift (24*7 support)

Qualifications

Any graduation related to computer science or equivalent field

Good to Have

AWS Certification

SRE Certification

ITIL Certification

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Job Skills

Amazon Web Services

Information Technology Infrastructure Libraries (ITIL)

Information Technology

Key Skills

Root Cause Analysis

Oracle (Applications)

Apache Hive

Service Quality

Kubernetes

Elearning

Service Improvement Planning

Risk Management

Elasticsearch

Self Motivation

Cyber Security

Mental Health

Brand Management

Temenos

Operational Support and Analysis

Knowledge of Finance

Innovation

Apache Tomcat

User Experience

Problem Diagnosis and Resolution

Geography

Java Platform Enterprise Edition (J2EE)

Continuous Training

Infrastructure Management

Production Support

Linux

PostgreSQL

Training Activities

Risk Analysis

Data Conversion

Perseverance

Governance

Spring-boot

Spring-mvc

Grafana

Operational Risk Management

WildFly (JBoss AS)

Databases

Production Systems

Assertiveness

Relevant Skills