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Senior Relationship Manager – Business Banking in Nairobi, KE
Drive client acquisition, deepen relationships and deliver tailored banking solutions to SMEs.
Job Summary
As a Standard Chartered Wealth & Investment Manager in Business Banking, you will be responsible for driving client acquisition, deepening relationships, and delivering tailored banking solutions to small and medium-sized enterprises. The role focuses on originating and managing quality business relationships, supporting business growth, and meeting the bank’s strategic objectives while maintaining strong operational risk, compliance, and regulatory standards. The ideal candidate will also be able to identify opportunities to support business owners with wealth management and investments needs, including succession planning, family business continuity, and intergenerational wealth conversations.
About Business Banking
We are an international bank serving businesses in some of the world’s most dynamic markets. Our Business Banking segment supports entrepreneurs, and growth companies manage wealth and Investment, advisory solutions, cash management, and wealth lending, through our inter-connected global network. We partner with clients to help them expand sustainably, improve efficiency, and unlock new opportunities locally and internationally.
Key Responsibilities
The role holder will be responsible for establishing and maintaining strong Business banking client relationships that translate into sustainable revenue, portfolio growth, and risk-adjusted returns for the bank through acquisition, retention, and deepening of business banking relationships.
The growth and performance metrics measured include:
- Grow the number of active business banking clients and deepen share of wallet across the portfolio.
- Increase wealth product penetration per client by identifying cross-sell opportunities across core business banking solutions.
- Deliver revenue growth while maintaining portfolio quality, disciplined credit standards, and strong risk-adjusted returns.
- Adhere to the bank’s operational risk, compliance, and credit governance processes.
- Provide outstanding client experience through responsive service, informed advice, and proactive portfolio management.
- Build and manage a robust client pipeline, follow up leads, structure opportunities, complete call reports, and convert business efficiently.
- Develop long‑term relationships with business owners and decision‑makers by understanding their funding, transaction banking, expansion, and risk‑management needs, and by delivering appropriate solutions.
- Keep abreast of market trends, sector developments, and product capabilities to identify opportunities and provide relevant insights to business banking clients.
- Partner closely with the Wealth team to originate, convert, and grow business‑owner opportunities across wealth products, with a focus on driving referrals, increasing wallet share, and unlocking succession planning and family business continuity opportunities.
Skills and Experience
- Strong knowledge and experience in wealth management, commercial, or business banking.
- Strong relationship management and business development skills with business owners, promoters, and key decision‑makers.
- Good understanding of wealth products, cash management, and working capital solutions.
- Strong market awareness, commercial acumen, and ability to identify sector‑specific opportunities and risks.
- Ability to work in a flexible and agile way in a fast‑paced, performance‑driven environment.
- Preference for candidates with investment banking experience, particularly in structuring, advisory, capital raising, or complex deal execution.
- Ability to operate effectively in an international environment and collaborate across product and coverage teams.
- Maintain a high standard of personal conduct and consistently demonstrates the bank’s valued behaviours.
- Proven track‑record in originating, managing, and growing business banking client relationships.
- Strong commercial instinct with the ability to identify client needs and translate them into relevant banking and wealth solutions.
- Strong relationship management experience with the ability to identify wealth management opportunities for business owners, including succession planning, family business continuity, and intergenerational wealth conversations, will be highly valued.
- Minimum 7 years of experience in wealth management serving corporate clients and family businesses, with strong capability in advisory, relationship management, and identifying holistic wealth solutions.
- Ability to balance revenue delivery, compliance discipline, and strong client experience.
- Confident communicator with the credibility to engage business owners, senior decision‑makers, and internal stakeholders effectively.
Qualifications
- Relevant degree in Business, Finance, Economics, Banking, or a related field.
- Professional qualifications in banking, credit, corporate finance, or treasury would be an added advantage
Motivations
- Building trusted, long‑term client relationships
- Solving complex financial and business problems
- Driving portfolio growth, revenue, and client activity
- Structuring solutions across wealth, trade, cash management, and FX
- Balancing client needs with responsible risk management
- Seeing tangible outcomes such as deal conversion, client retention, and business expansion
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise…
Information at a Glance
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Job Skills
Key Skills
- Succession Planning
- Commercial Banking
- Investment Banking
- Commercial Knowledge
- Customer Relationship Management
- Business Development
Relevant Skills
- Communication Skills
- Interpersonal Skills
- Asset Management
- Cross Selling
- Cash Management
- Revenue Growth
- Risk Management
- Business Awareness
- Performance Management
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