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Branch Sales & Service Manager – Ho Chi Minh City, Vietnam
Lead the local branch to achieve business performance while ensuring compliance and risk management.
Job Information
Title: Branch Sales & Service Manager Location: Ho Chi Minh, VNM Description: Job Description Apply now Requisition Number: 58805 Job Location: Ho Chi Minh, VNM Global Grade: Band 8 Work Type: Office Working Employment Type: Fixed Term Worker Posting Start Date: 22/07/2026 Posting End Date: Job Summary
Job Summary Strategy • Awareness and understanding of the Group’s business strategy and model appropriate to the role Business • Awareness and understanding of the wider business, economic and market environment in which the Group operates • Awareness and understanding of the assigned target/business numbers from top managers • Ensure full capacity and capability to deliver business performance individually Processes • Responsible for executing the related processes under sale’s scope to each product, client, segment, CDD, etc People & Talent • Lead through example and contribute to build the appropriate culture and values • Work in collaboration with risk and control partners • Ensure to fully attend of ongoing training • Self-manage individual sale performance against responsibilities and objectives Risk Management • Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD. • Participate in and/or support the Bank's effort in combating money-laundering activities. • Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates. Key Responsibilities
Key Responsibilities Governance • Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas • Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role • Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner Regulatory & Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, mitigate and resolve risk, conduct and compliance matters. Skills and Experience
Skills and Experience • Communication in VN and EN • Multitask and service handle • Business driving mindset Qualifications
Qualifications College degree About Standard Chartered
About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer
What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Information at a Glance
Information at a Glance Similar Jobs
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Job Skills Job Skills KEY SKILLS Business Strategies Relevant Skills Market Environment Elearning Risk Management Self Motivation Mental Health Knowledge of Finance Hard Work and Dedication Customer Identification Programme Sales Innovation Regulatory Requirements Geography Continuous Training Economy Risk Analysis Regulatory Compliance Customer Communications Management Communication Skills Ability to Multitask Business Transaction Management Perseverance Governance Anti Money Laundering Group Policy Assertiveness
