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Join State Street in Hangzhou as Agency Lending Client Reporting Officer to deliver high‑quality client reports and drive operational excellence.
Leverage your data analysis and stakeholder skills in global securities finance operations.
Who we are looking for:
We are seeking a highly motivated, detail-oriented, and self-driven professional to join our Client Reporting Team. The successful candidate will play a critical role in designing, producing, validating, and delivering high-quality client reports that meet service level agreements (SLAs) and exceed client expectations. This position is ideal for someone who enjoys working with complex data, driving process improvements, managing stakeholder relationships, and contributing to a high-performing operational environment. You will collaborate with internal stakeholders, relationship managers, and clients while ensuring accuracy, timeliness, and operational excellence in all reporting activities.
Why this role is important to us:
The team you will be joining is part of Markets Operations, supporting State Street's Financing Solutions for Securities Finance businesses. Markets Operations plays a critical role in ensuring the accurate, timely, and controlled execution of client servicing, operational processes, reporting, and risk management activities across global markets. As a member of the Client Reporting team, you will be responsible for delivering high-quality reporting solutions to both internal and external clients, ensuring regulatory, contractual, and client-specific requirements are met. You will work closely with Relationship Managers, Product Teams, Technology, and Operations partners to provide accurate and insightful reporting that supports our clients' business objectives.
What you will be responsible for:
- Produce, review, and distribute recurring and ad-hoc reports for internal and external clients. Ensure all reporting deliverables are completed accurately and within agreed timelines and SLAs. Perform report creation (Maker) and validation/checker responsibilities in accordance with established control procedures.
- Respond to client, Relationship Manager (RM), and management inquiries promptly and professionally.
- Work as the escalation point for the team when necessary.
- Manage new reporting requests and change initiatives from clients and RMs.
- Maintain a strong focus on operational risk management and control effectiveness.
- Identify opportunities to improve reporting processes, increase efficiency, strengthen controls, and enhance client experience.
- Support team leaders in managing workloads and ensuring timely client deliverables.
What we value:
- Strong awareness of operational risk, governance, and control frameworks.
- Excellent analytical and problem-solving capabilities with a data-driven mindset.
- Ability to interpret complex datasets and identify trends, exceptions, and root causes.
- Strong communication and stakeholder management skills.
- Strategic thinking and continuous improvement mindset.
- Ability to work independently and effectively under tight deadlines.
- Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
- A commitment to accuracy, accountability, and client service excellence.
Education & Preferred Qualifications:
- University degree
- More than 5 years’ experience from a financial service environment
- Experience in client reporting, operations, middle office, or post-trade services within a financial services environment is advantageous.
- People management experience a plus
- Proficient in using Excel
What We Offer:
Opportunity to work within a leading global financial services organization. Exposure to global clients and Markets Operations functions across APAC, EMEA, and North America. Career development opportunities within Operations, Client Service business areas. A collaborative environment that values innovation, continuous improvement, and professional growth. Participation in strategic initiatives focused on automation, operational excellence, and enhanced client experience.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. Discover more information on jobs at StateStreet.com/careers. Read our CEO Statement.
Equal Opportunity Statement
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.