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Senior Manager, Fiduciary Operations – Lead digitization and process improvements for Pacific invoicing across Marsh’s global network.
Apply now to drive operational excellence, governance and risk management as part of Marsh’s Business Client Services in Sydney or Melbourne.
Senior Manager, Fiduciary Operations
Marsh is seeking a Senior Manager, Fiduciary Operations to join our Business Client Services (BCS) team at Marsh, based in Sydney or Melbourne. This is a key leadership role responsible for optimizing Fiduciary operations (including invoicing and debtor management) for the Pacific business.
Reporting to the Global Head of Fiduciary Operations, with a dotted-line connection to the Senior Manager, Value Stream Operations (Pacific), you’ll play a critical role delivering global initiatives locally—balancing global direction with Pacific business needs—while driving digitization, process improvement, service quality, and operational performance. You’ll also act as a key interface between onshore Pacific teams and our Global Capability Centre (GCC) in India to ensure consistent, accurate service delivery.
Responsibilities
- Implement the Fiduciary and invoicing 3-year strategy aligned to global direction and Pacific business goals, partnering closely with global peers.
- Lead and develop a team of invoicing and fiduciary professionals, building a culture of integrity, accountability, and continuous improvement—supporting capability uplift and increased use of digital tools.
- Define, deliver, and report key service metrics to senior leadership; identify gaps and implement improvement plans to continuously lift performance.
- Work with legal, compliance, and operational teams to maintain robust governance frameworks and ensure adherence to relevant regulations and standards.
- Oversee invoicing and fiduciary risk identification, assessment, and mitigation strategies.
Requirements
- Leadership experience within the insurance sector (or a closely related financial services environment), specifically within fiduciary or finance related function.
- Proven experience delivering process digitization and continuous improvement initiatives that drive measurable operational and financial outcomes.
- Experience operating effectively in a global matrix organization, influencing stakeholders across functions and geographies.
- Strong analytical and strategic thinking, with the execution discipline to deliver results in an operational environment.
- Relevant professional qualifications are preferred (e.g., CA/CPA, Chartered Insurance Broker, MBA, or equivalent).
Why join our team
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
About Marsh Risk
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.