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Lead Customer Journey Manager – driving FX e‑trading improvements in London
Shape customer journeys, optimise platforms, and deliver commercial impact in a hybrid role at Lloyds
Job Description Summary
Are you passionate about the future of FX electronic trading and motivated by turning data, insight and technology into better client outcomes? We're looking for a Lead Customer Journey Manager to play a pivotal role in shaping and optimising our FX E-Trading proposition. Working at the heart of Sales, Trading, Product and Engineering, you'll use your expertise in FX markets, trading platforms and data analysis to improve customer journeys, enhance platform performance and deliver meaningful commercial impact in a fast-paced, front-office environment.
Job Description
JOB TITLE: Lead Customer Journey Manager, FX E-Trading SALARY: Competitive, will be discussed at interview stage LOCATION: London HOURS: Full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this Opportunity:
This is a senior individual contributor role for someone with deep experience of FX electronic trading, trading platforms and data-driven product optimisation. You'll work at the intersection of Sales, Trading, Product and Engineering, helping shape the future of our electronic FX proposition. Bringing strong knowledge of FX trading workflows, electronic trading platforms and client needs, you'll find opportunities to improve customer journeys, enhance platform performance and deliver commercial value. While this is a senior role, success will come from a willingness to stay close to the detail. We're looking for someone who enjoys investigating issues, analysing data, understanding platform behaviour and working directly with product and engineering teams to deliver meaningful improvements. The Lead Customer Journey Manager plays a key role in product development, supporting the Product Owner and wider team in understanding, measuring and continuously improving customer journeys across our FX E-Trading platform.
What you’ll be doing:
Develop a deep understanding of end-to-end FX e-trading customer journeys, from client interaction through to execution and post-trade activity. Use customer insight, trading data and market knowledge to find opportunities to improve client experience, platform performance and business outcomes. Partner with Product Owners, Engineers, Sales and Trading teams to prioritise and deliver enhancements across the eFX platform. Analyse trading workflows, execution data and platform behaviour to find opportunities for optimisation and growth. Contribute directly to solution design, operational improvement and platform evolution through hands‑on investigation and problem solving. Build and maintain customer journey maps, process models and supporting documentation across complex trading workflows. Build alignment across front‑office, technology and control functions to deliver customer‑focused outcomes.
Why join us?
We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces and colleagues to make our Group a great place for everyone.
What we’re looking for:
Significant experience working within FX electronic trading environments, with exposure to platforms such as SmartTrade, Barracuda, Murex or similar technologies. Strong understanding of FX products and derivatives, including pricing, execution and trade lifecycle management. Strong SQL querying and data analysis skills, with the ability to investigate trading activity, diagnose issues and generate insights from large datasets. Comfortable working hands‑on with trading workflows, platform configuration, product detail and data analysis. Experience working in a front‑office Markets environment alongside Sales, Trading, Product or Algorithmic Trading teams. Experience partnering closely with engineering teams to define, deliver and improve technology‑led solutions. Strong understanding of risk, controls and conduct requirements within a regulated financial services environment.
It would be great if you also have:
Experience configuring or supporting electronic trading platforms and workflows. Knowledge of external trading venues and electronic execution ecosystems. Experience using analytics, visualisation or AI tools to support decision‑making.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Let us know what you need.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you’ll learn, grow and make a real impact? Apply today and find out more.
Ready for a career where you’ll learn, grow and make a real impact? Apply today and find out more.
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
Data and inclusion policy
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We’re focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.