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Senior Specialist, Client Operations – Shape client experience and drive solutions at BNY Mellon in Berwyn.
Apply 5-7 years experience, problem-solving acumen, and client-service focus to resolve complex operational challenges.
We're seeking a future team member for the role of Senior Specialist, Client Operations, to join our Client Service team . This role is located in Berwyn, Pnnsylvania
In this role, you'll make an impact in the following ways:
- · Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
- · Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
- · Applies advanced problem-solving skills, judgement, and experience to analyze information and deliver high quality service to a specialized client base.
- · Proactively assists clients in reviewing potential business needs, resolves complex or non-routine client issues, and contributes to process improvements.
To be successful in this role, we're seeking the following:
- · Bachelors degree or the equivalent combination of education and experience is required.
- · 5-7 years of total work experience preferred.
- · Experience in an operational area and/or client services preferred.
- · In-depth knowledge of client issues, BNY Mellon products and services, and ability to contribute to business development efforts.
- · No direct reports; provides guidance to less experienced team members.