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Join Bank of America as a Telephone Banker in Chandler, AZ—connect clients, recommend solutions, and grow your career in a supportive, in‑office environment.
Drive financial success for clients through sales and customer service while thriving in a focused, inclusive workplace with growth opportunities.
Job Description
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Responsibilities
- Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
- Responds to customer inquiries and concerns, creating customized solutions
- Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans
- Identifies client needs for licensed sales functions, making referrals to Line of Business partners
- Quotes rates, terms, and programs for banking solutions
- Manages risk in every business, product, and service transaction leveraging available tools
Skills
- Attention to Detail
- Client Solutions Advisory
- Customer and Client Focus
- Interpret Relevant Laws, Rules, and Regulations
- Adaptability
- Client Experience Branding
- Customer Service Management
- Issue Management
- Problem Solving
- Active Listening
- Business Development
- Consulting
- Referral Identification
- Research
Required Qualifications
- Displays passion, commitment, and drive to deliver an experience that improves our clients’ financial lives.
- Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays.
- Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections.
- Comfortable receiving ongoing performance feedback and coaching.
- Comfortable with ongoing change and learning new technology/processes.
- Minimum of at least an intermediate level of proficiency with computers.
- Self‑motivated with excellent organizational skills.
- Strong decision‑making and problem‑solving skills.
Desired Qualifications
- Experience in the banking/financial industry.
- Experience working in a call center.
- Experience in telephone sales.
- Experience in retail sales.
Shifts
Tuesday - Saturday 10 am - 7 pm
Tuesday - Friday 9 am - 7 pm & Saturday 9 am - 1 pm
Monday - Friday 10 am - 7pm
Shift: 1st shift (United States of America)
Hours Per Week: 40