AML Refresh Operations – CDD Proficiency Coach (CPC)

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Senior AML Refresh Operations – CDD Proficiency Coach role in Belfast, UK.

Lead training, quality assurance, and process improvement for AML/KYC refresh teams across Global Markets and Corporate Banking.

Job Title: AML Refresh Operations – CDD Proficiency Coach (CPC)

Corporate Title: Up to Vice President

Location: Belfast

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Join Us in Belfast – A City of Opportunity and Innovation

We’re thrilled to announce the opening of our new office in Belfast—a vibrant, fast‑growing hub for financial services and technology, and a strategic addition to Bank of America’s global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland.

Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you’re local or considering relocation, you’ll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking.

About Bank of America in Belfast

Bank of America is one of the world’s leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We’re committed to creating up to 1,000 new roles, starting with positions in Global Anti‑Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support—key functions that safeguard the integrity of the international financial system.

Job Description:

The EMEA AML Refresh Operations organisation, part of Global AML and Onboarding Operations, is hiring a CDD Proficiency Coach, to support our EMEA Anti Money Laundering, Know Your Customer/Client Due Diligence, Refresh Global Operations. The CDD Proficiency coach will support the end‑to‑end client AML/KYC refresh of our clients supporting both, Global Markets and Global Corporate & Investment Banking businesses to complete KYC/CDD checks as well as maintaining accurate client records in alignment to our Global Financial Crimes standard and global Laws, Rules, and Regulations.

We are looking for an AML Subject matter expert with relevant operational experience in current role. Who can analyse and resolves complex operational problems. Provides technical support to the team and consults on a wide variety of topics across functional and business support lines. Knows front to back process/system flow. Strong product and market knowledge. Acts as a lead on multiple projects/initiatives on behalf of the team and can drive process improvement. Develops and delivers training for the team. Understands client needs, escalates issues appropriately (timely and appropriately). Proactively identifies risk.

The CDD Proficiency coach’s primary responsibilities will include:

• Working with individual Refresh Analysts to build their proficiency beyond the standard skills acquired in training
• Provide real‑time on floor support and coaching to Refresh analysts as they work through Refresh cases
• Collaborates with management to provide transparency in knowledge gaps with proficiency
• Ensures speed to proficiency and overall knowledge of process for associates
• May need to review In‑Line Quality Assurance (ILQA) defects to identify gaps in skillset
• Assist with Process and Procedure updates and implementations
• Facilitates training activities and/or demonstrations
• Assists with audit queries for actions steps owned by the Readiness & Enablement team
• Participates in escalation routines with partners, such as Front‑Line Associates, Quality (ILQA/Monitoring & Inspection), Global Financial Crimes

Required Skills:

• Experience of Anti Money Laundering, Know Your Customer/Client Due Diligence experience preferred or related fields (Compliance, Risk Management, Financial Crimes)
• Experience as an AML SME, coach, readiness, and/or manager
• Experience researching complex queries, balancing risk and client experience
• Proficient with AWARE, Panther, Tableau, AKRIT
• Strong leadership presence and implementation skills
• Strong communications skills with leadership, and ability to communicate across multiple audiences
• Documented experience performing in a process‑oriented production environment that changes periodically
• Must work well within a team and individually
• Proven ability to: work in a team environment, organise work, prioritise tasks and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy, integrity in work and execute with minimal supervision or remote management
• Must be flexible and adapt quickly to change
• Operational efficiency through working across multiple stakeholders, understanding global requirements and ability to provide practical & consistent solutions
• Understands and respects cultural differences

Desired Skills:

• Experience in leading highly productive teams in a fast‑paced environment
• Risk and Controls Management
• Quality Assurance
• Data and Trend Analysis tools
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement and Strategic Thinking

Benefits of working at Bank of America

UK

Private healthcare for you and your family

Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

20 days of back‑up childcare including virtual tutoring and 20 days of back‑up adult care per annum

The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc

Use of a flex fund to use towards benefits

Access to an emotional wellbeing helpline, and virtual GP services

Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood

Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm

Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion , colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. We invite you to register your information by completing the following form https://bac.avature.net/belfast

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.