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Serve as a key coordinator in Citi's payment and reconciliation processes, ensuring accurate data and compliance.
Join our team in Sioux Falls to support asset protection, risk assessment, and training for new hires.
Discover your future at Citi
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Job Overview
To be considered for this opportunity, please attach your resume. The Service Process Coordinator 4 performs moderately complex and varied assignments. This role supports the business by handling payment and reconciliation inquiries, processing proof of claim requests, and performing edits and balancing activities within Abandoned Property Systems. The position also involves researching general ledger account outages and assisting with new hire training. A key aspect is assessing risk in business decisions to safeguard the firm's reputation and assets.
Responsibilities
o Supports the function by responding to payment and reconciliation inquiries in a timely matter. o Process Proof of Claim Requests from current or past clients. o Performing edits to the data in our Abandoned Property Systems o Process and balance additions and subtractions to our Abandoned Property Accounts o Research and track outages to general ledger accounts o Assists with the training of new hires or team members. o Follows well-defined technical procedures. o Applies research, information gathering, and analysis skills to factual information. o Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications
o 1-3 years relevant experience preferred. o Proficient in Microsoft Excel, Outlook, Teams and Zoom o Proven organization and time management skills o Strong interpersonal skills and the ability to work well within a team. o Must be detail oriented and follow procedures accurately.
Education
High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Grade
C04
Location
Sioux Falls, SD (No other locations offered)
Schedule
Monday through Friday, with start times at 7:30am or 8:00am CST for an 8hr shift. Fulltime
Eligibility
This position is eligible for our Home Office Program (HOP), offering the potential for remote work.
Resume Reminder
To be considered for this opportunity, please attach your resume.
Job Family Group
Operations - Core ------------------------------------------------------
Job Family
Processor ------------------------------------------------------
Time Type
Full time ------------------------------------------------------
Primary Location
5800 SOUTH CORPORATE PLACE ------------------------------------------------------
Primary Location Full Time Salary Range
$40,960.00 - $53,440.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date
Aug 04, 2026
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
Equal Opportunity Statement
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.