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Admin & Support Officer in Bucharest – Join Allianz Trade's global team.
Handle claims, collections, data entry, and payment management in a dynamic environment.
What you do
Creating and updating C&C files and assigning them to the C&C user
Closing of C&C files when requested
Communicating (written)/via phone calls towards PH - Broker/Debtor
Chasing documents and information missing per mail & transferring the gathered information to the relevant stakeholders
Executing payment management tasks including the recording of received payments, informing collections, allocating recoveries to claim files, informing relevant stakeholders about payment, answering PH questions, etc.
Creates reports
Calculate Share of recoveries that is due to Allianz - after claim indemnification
Executing Collections fees management tasks including invoicing collection costs to SU's, Calculating success fee for PH and recharging and invoicing legal fees to PH
Check open items on transitory accounts and help PM with the relevant information/actions, for clearing.
Taking care of correct data entry and maintaining data quality
Escalation to local teams and including account manager in case of unresponsive customers (chasing)
Participating to test campaigns (corrected defect, RFC)
Lodge Insolvency Claims, with the Insolvency Practitioners to start the Divident recovery process on Insolvency Paid Claims
Manage Monitoring of Non Inclusive Files - after claim indemnification
Manage the Inbox of the Generic Email Address, for each C&C Department / BU , answering to PH queries and distributing correspondence.
What you bring
Educational requirements
Student or bachelor degree in Administration, Finance/ Accounting, Law or Insurance is preferable
Functional knowledge
Good understanding of Claims and Collections processes and KPI, reporting and systems is an advantage
Working knowledge of English language (good level) and fluent in German (spoken and written)
Good user of MS Office package, especially Excel (intermediate level)
SAP Knowledge is an advantage
We are seeking innovative thinkers with a strong understanding of artificial intelligence and its applications to join our dynamic team.
Business expertise
6 months to 1 year experience in customer service or Data Entry Activities would be an advantage
Interpersonal skills
Result orientated and able to work towards zero defaulted tasks
Team player
Customer focused
Flexibility and critical thinking
Ability to manage own space and time and to work in a fast-paced environment
Good problem solving skills
What We offer
Dynamic and multinational working environment.
Opportunity to learn and grow- on the job as well as language or professional training.
Open company culture, flexible working hours / possibility of working from home.
A wide range of employee benefits - meal vouchers, gift vouchers, performance bonus, public transportation allowance, extra personal days, premium health insurance, fruit day, discounts on Allianz products, etc.
Full time permanent contract.
Modern and accessible offices.
#Romania
#NEUR
#Bucharest
#LI-Hybrid
#LI-MI1
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103251 | Customer Services & Claims | Professional | Non-Executive | Allianz Trade | Full-Time | Permanent
Headquartered in Paris, Allianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk, present in over 40 countries with 5,800 employees. In 2025, our revenues reached 4 billion euros, and we guaranteed 1,400 billion euros of trade transactions worldwide. With sustainability, collaboration, and inclusion at the heart of our values, our workplace culture has earned global recognition — demonstrated by our certification as a Great Place to Work and a Gold Medal from EcoVadis in 2025.
Disclaimer: Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes.